Information Package / Course Catalogue
Consumer Rights
Course Code: PAR183
Course Type: Non Departmental Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

to identify consumers who are the subject of production and consumption in the developing and globalizing world and to identify the consumer and its importance in the market economy, to recognize the factors that determine the consumer behavior, to determine the consumer habits and purchasing decisions and consumer consciousness, consumer rights and environmental protection issues.

Course Content

Basic concepts related to consumer behavior and consciousness, the place of consumer in the market economy, factors affecting consumer behavior, lifestyle, consumer habits, consumer buying decision process, consumer awareness and consumer rights, environment and consumer education.

Name of Lecturer(s)
Ins. Pınar GAYRET
Learning Outcomes
1.Consumer awareness and laws and institutions to protect consumer rights in our country and environmental protection and consumer awareness and consumer education will be able to evaluate.
2.To have information about defective goods and services
3. Determination of various types of a sales contract as a consumer transaction
4. Formation and functioning of consumer organizations
5. Good determination of the environment of consumer rights
Recommended or Required Reading
1.GOLDMAN, H .: "Customer Winning", Kal Der, Istanbul, 1989. GERSON, R. F .: Continuity in Customer Satisfaction, Rota Publications, Istanbul, 1997. GEVİŞ, Hıdır: "Life Story with Customer", Power Magazine, 1998.
Weekly Detailed Course Contents
Week 1 - Theoretical
.Consumer behavior
Week 2 - Theoretical
The law of conservation of consumer (4077)
Week 3 - Theoretical
Label
Week 4 - Theoretical
Price
Week 5 - Theoretical
After sales service
Week 6 - Theoretical
After sales service
Week 7 - Theoretical
Warranty document
Week 8 - Theoretical
The law on protection of competition (4054)
Week 9 - Intermediate Exam
midterm
Week 10 - Theoretical
Consumer Consciousness and Consumer Movement
Week 11 - Theoretical
Consumer Consciousness and Consumer Movement
Week 12 - Theoretical
Consumer Rights and Responsibilities
Week 13 - Theoretical
Consumer Rights and Responsibilities
Week 14 - Theoretical
Case discussion
Week 15 - Theoretical
Case study
Week 16 - Final Exam
Semester final exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%30
Final Examination1%70
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Term Project101010
Midterm Examination1516
Final Examination1516
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
OÇ-1
1
OÇ-2
1
OÇ-3
1
OÇ-4
1
OÇ-5
1
Adnan Menderes University - Information Package / Course Catalogue