Information Package / Course Catalogue
Consumer Behaviors in Tourism
Course Code: TRZM002
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

To understand the individual, cultural, psychological, and social factors that influence tourists' travel decisions, preferences, and purchasing processes. The course aims to help tourism businesses develop effective marketing strategies by gaining a better understanding of their target audience.

Course Content

This course analyzes the factors influencing tourists' decision-making processes. The content includes key concepts of consumer behavior, needs and motivations, perception, learning, attitudes, cultural and social influences, travel motivations, tourist typologies, the purchasing process, and consumer satisfaction in tourism. It also examines the relationship between consumer behavior and tourism marketing.

Name of Lecturer(s)
Ins. Betül YEŞİLTEPE ERKAYIRAN
Learning Outcomes
1.Will be able to define consumer behavior in tourism and gain knowledge about the factors affecting consumer purchasing behavior.
2.Will be able to manage the consumer purchasing process in tourism.
3.Define tourist typologies in general.
4.Will be able to apply environmentally sensitive and responsible consumption principles while managing the consumer purchasing process in tourism.
5.Will have knowledge about motivation theories widely used in tourism.
Recommended or Required Reading
1.Boz, Mustafa (2021). Turizmde Tüketici Davranışları, Ekin Basım Yayın.
Weekly Detailed Course Contents
Week 1 - Theoretical
Definition of Consumer Behavior in Tourism
Week 2 - Theoretical
Factors Affecting Consumer Purchasing Behavior in Tourism; Cultural Factors: Culture, Subculture, Social Class
Week 3 - Theoretical
Personal Factors: Age, Occupation, Economic Features, Gender and Marital Status, Lifestyle, Personality
Week 4 - Theoretical
Social factors: Reference groups, Family, Roles and statuses
Week 5 - Theoretical
Psychological Factors: Motivation, Perception
Week 6 - Theoretical
Psychological Factors: Learning, Attitudes and Beliefs
Week 7 - Theoretical
Tourist Typologies
Week 8 - Theoretical
Consumer Purchasing Process in Tourism
Week 9 - Theoretical
The emergence of need
Week 10 - Theoretical
Determining options
Week 11 - Theoretical
Purchase decision and post-purchase behavior
Week 12 - Theoretical
Maslow's Hierarchy of Needs
Week 13 - Theoretical
Maslow's Hierarchy of Needs
Week 14 - Theoretical
Environmentally friendly and responsible consumption
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140342
Individual Work110111
Midterm Examination110111
Final Examination110111
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
OÇ-1
2
1
1
3
1
5
1
5
5
OÇ-2
3
5
2
5
3
1
5
1
5
5
OÇ-3
1
1
1
1
1
5
1
5
5
OÇ-4
1
3
3
5
3
1
1
1
1
2
OÇ-5
1
5
5
5
1
1
1
1
1
Adnan Menderes University - Information Package / Course Catalogue
2026