Information Package / Course Catalogue
Front Office Operations
Course Code: THM110
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

With this course; to teach front office operations

Course Content

Reservation, check in and check out, folio follow-up and end-of-day procedures are the content of this course.

Name of Lecturer(s)
Ins. Murat KAHYA
Learning Outcomes
1.To be able to make reservations
2.Front office operations
3.To be ready to work in the sector
4. Makes work organization
5. Provides front office operations
Recommended or Required Reading
1..
2..
Weekly Detailed Course Contents
Week 1 - Theoretical
accommodation businesses
Week 2 - Theoretical
Departments and staff of the front office
Week 3 - Theoretical
Front Office and other department relations
Week 4 - Theoretical
Reservation process
Week 5 - Theoretical
Reservation process - a practical example
Week 6 - Theoretical
Customer check-in operations
Week 7 - Theoretical
Documents used in the front office, documents used in the front office - application examples
Week 8 - Theoretical
Documents used in the front office, documents used in the front office - application examples/ Midterm Exam
Week 9 - Theoretical
Customer accounts
Week 10 - Theoretical
Output transactions invoice editing
Week 11 - Theoretical
Housekeeping reports
Week 12 - Theoretical
Day-end closings
Week 13 - Theoretical
Estimation and calculations of the number of rooms available for sale
Week 14 - Theoretical
overview
Week 15 - Final Exam
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Midterm Examination110111
Final Examination110111
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes