Information Package / Course Catalogue
Room Division Management
Course Code: THM222
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

In this course, it is aimed to have students gain the proficiency of operating front office shift transfer transactions.

Course Content

This course informs students about the operational principles of front office shift system.

Name of Lecturer(s)
Ins. Murat KAHYA
Learning Outcomes
1.Operating shift procedures and transfers
2.Grasping how to do front cash operations
3. Complete customer login procedures
4. Customer exit transactions and account receiving, defining the system, etc. perform operations
5. Decide on occupancy estimation and related pricing
Recommended or Required Reading
Weekly Detailed Course Contents
Week 1 - Theoretical
Shifting at Front Office
Week 2 - Theoretical
Basic structures of shift procedures
Week 3 - Theoretical
Front cash procedures
Week 4 - Theoretical
Retail customer procedures
Week 5 - Theoretical
Agency procedures
Week 6 - Theoretical
The relationship between accountancy and front office
Week 7 - Theoretical
Reporting procedures about accounts
Week 8 - Theoretical
General Review/ Midterm Exam
Week 9 - Theoretical
Features of check list
Week 10 - Theoretical
Transfer of incomplete procedures
Week 11 - Theoretical
Cash transfer procedures
Week 12 - Theoretical
Shift transfer procedures
Week 13 - Theoretical
Account Control Procedures
Week 14 - Theoretical
Relationships with other departments
Week 15 - Final Exam
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory141356
Midterm Examination1718
Final Examination110111
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes