Information Package / Course Catalogue
Quality Management in Hospitality Managaments
Course Code: THM224
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

This course intends to get the students know about Quality Management Systems applied at businesses.

Course Content

This course contains the concepts of quality, standard and standardisation, quality management standards and system models, food security management standards, environment standards, strategic management and models.

Name of Lecturer(s)
Ins. Hasan KAMACI
Learning Outcomes
1.To coprehend what quality is and what ways of providing of quality
2.Recognizing the systems of quality management
3.Applying Quality Standards
4. To learn about international excellence awards
5.To have knowledge about corporate culture.
Recommended or Required Reading
Weekly Detailed Course Contents
Week 1 - Theoretical
The concept “quality”
Week 2 - Theoretical
The concept “quality”
Week 3 - Theoretical
Standard and standardisation
Week 4 - Theoretical
Total quality management
Week 5 - Theoretical
The sytems of quality management
Week 6 - Theoretical
The sytems of quality management
Week 7 - Theoretical
Quality control and quality circles
Week 8 - Theoretical
General Review/ Midterm Exam
Week 9 - Theoretical
Strategic management
Week 10 - Theoretical
Strategic management
Week 11 - Theoretical
Process management
Week 12 - Theoretical
Resource management
Week 13 - Theoretical
Benchmarking in quality
Week 14 - Theoretical
The models of efqm perfection
Week 15 - Final Exam
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Reading4104
Midterm Examination1718
Final Examination19110
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes