Information Package / Course Catalogue
Management Protocol
Course Code: YYÖN261
Course Type: Non Departmental Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

In this course students understand the role and importance in social life and business environment, protocol, protocol information for use in business and social life in the world to gain this information in the appropriate place and time to communicate with the display and behavior of people and institutions working to develop the ability to apply these rules implement a health working personnel and other employees to represent the institution intended to gain the ability to be an example.

Course Content

Lecturing, foreign press, foreign publications, newspapers and magazine clippings. On field trips to observe and identify the principles of etiquete and good manners.

Name of Lecturer(s)
Ins. Hayri KEMİKSİZOĞLU
Learning Outcomes
1.Defines the fundamental principles of organizational hierarchy and protocol rules in business life.
2.Explains the impact of rules governing the work environment on job satisfaction and performance.
3.Identifies and explains the protocol rules applied in institutions and organizations.
4.Understands and applies the importance of protocol rules in written and oral communication.
5.Describes the types of protocol and their order of application.
6.Organizes and implements meeting and ceremonial protocol rules.
7.Distinguishes the nuances of superior-subordinate relationships and adopts appropriate behavioral models.
8.Applies rules of respect and courtesy in job interviews and public relations.
9.Recognizes and applies the principles of appointment, visit, and guest reception protocol.
10.Applies dress code and social behavior rules within the framework of protocol.
Recommended or Required Reading
1.1. Protokol Yönetimi: Kamusal Yaşamda Protokol Kuralları, Nihat AYTÜRK, Türkiye ve Ortadoğu Amme İdaresi Enstitüsü Yayınları,2004
2.2. Protokol Bilgisi, Mehmet ALTINÖZ, Hasan TUTAR, Kadir BAYRAKTAR, Nobel Yayınları,2006
Weekly Detailed Course Contents
Week 1 - Theoretical
1. protocol Concept 1.1. Course aims and objectives 1.2. Protocol definition of the concept, importance and scope 1.3. The history of the world and in Turkey, the protocol
Week 2 - Theoretical
2. Rules Regulating Social Life 2.1. Social life and social roles in the individual-society relationship 2.2. The importance of peace in the society in terms of regulatory rules 2.3. Discipline, Courtesy, Manners and Zerafat concepts and rules
Week 3 - Theoretical
3. Rules Regulating Work Life 3.1. organizational hierarchy and protocol rules at work 3.2. the rules governing the effect of job satisfaction and the success of a work-study
Week 4 - Theoretical
4. Institutions and Organizations Protocol Rules Implemented 4.1. Greetings and forms of address 4.2. Meeting, to introduce and promote 4.3. Greetings and handshakes 4.4. Use of space and physical dialogue
Week 5 - Theoretical
5. Institutions and Organizations Protocol Rules Applied: Ast-parent relationships 5.1. Tenure code of conduct 5.2. Appointed and separation 5.3. Meet and greet
Week 6 - Theoretical
6.Institutions and Organizations Applied Protocol Rules: the rules of the protocol on the phone 6.1. Telephone etiquette and courtesy communications issues 6.2. Telephone connection protocol rules 6.3. Mobile phones and protocol rules
Week 7 - Theoretical
7.Institutions and Organizations Applied Protocol Rules: Written and oral communication protocol rules 7.1. business card 7.2. Letter paper and envelopes 7.3. Signature authority 7.4. Speaking and listening protocol
Week 8 - Theoretical
8. Institutions and Organizations Applied Protocol Rules: The draw for the protocol in vehicles 8.1. Vehicles seating protocol rules
Week 9 - Theoretical
Institutions and Organizations Protocol Rules Applied: External appearance and protocol rules 9.1. Attire protocol
Week 10 - Theoretical
Institutions and Organizations Protocol Rules Applied: External appearance and protocol rules 9.1. Attire protocol
Week 11 - Theoretical
Protocol rules applicable corporate events: Meetings & Events 11.1. Rules applicable to meetings 11.2. official invitations 11.3. special invitations 11.4. Business dinners
Week 12 - Theoretical
12. Protocol rules applicable corporate events: Visits 12.1. special visits
Week 13 - Theoretical
12.2. Visits of foreign statesmen
Week 14 - Theoretical
General revision
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Midterm Examination110111
Final Examination110111
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
OÇ-1
4
OÇ-2
4
OÇ-3
4
OÇ-4
4
OÇ-5
4
OÇ-6
4
OÇ-7
2
OÇ-8
2
OÇ-9
2
OÇ-10
Adnan Menderes University - Information Package / Course Catalogue
2026