Information Package / Course Catalogue
Office Management and Communication Techniques
Course Code: İY121
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 1
Prt.: 1
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

The aims of course are to introduce the office to students; to teach the office services and to prepare them the managing office by giving basic knowledge about office management and communication techniques.

Course Content

Definition of Office; Functions of Offices; Office Types, Office Workers; Management and Management History, Functions of Management, Basically Primary Functions of Management (Planning, Organizing, Staffing, Controlling, Directing), Offıce Management; Defination of Communication, Importance of communication, Communication Process, Types of Communication (Verbal, Nonverbal, Written, Visual).

Name of Lecturer(s)
Ins. Sait PAŞA
Learning Outcomes
1.To know the types of office and the structure of office
2.Understanding the functions of office management
3.Learning and applying the ergonomic design of offices
4.To be able to divide labor, to prepare a work flow chart and to work in groups
5.Understanding the importance of communication and applying communication techniques
Recommended or Required Reading
1.Nihat Aytürk, Büro Yönetimi (Nobel Akademik Yayıncılık)
2.Nuran Öztürk Başpınar, Ünver Ünlü Bayramlı, Büro Yönetimi (Nobel Akademik Yayıncılık)
Weekly Detailed Course Contents
Week 1 - Theoretical
Introduction of the course, definition of office and office types
Week 2 - Theoretical
Office workers, classic and modern office types
Week 3 - Theoretical
Management,functions of management and office management
Week 4 - Theoretical
Job analysis and desing in office, job analysis methods
Week 5 - Theoretical
Staff recruitment process in offices
Week 6 - Theoretical
Staff training in offices
Week 7 - Theoretical
Quality concept, total quality management in offices, standardization, certification and awards
Week 8 - Theoretical
Quality concept, total quality management in offices, standardization, certification and awards (Midterm Exam)
Week 9 - Theoretical
Genel Tekrar
Week 10 - Theoretical
Ergonomic office desing
Week 11 - Theoretical
Ergonomic office desing and office automation
Week 12 - Theoretical
Office supplies, stocking, purchasing
Week 13 - Theoretical
Office filing procedure
Week 14 - Theoretical
Correspondence techniques in offices
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%70
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140114
Lecture - Practice140114
Midterm Examination1718
Final Examination113114
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
OÇ-1
2
5
4
2
3
3
2
4
2
3
OÇ-2
3
4
3
3
3
3
3
3
3
3
OÇ-3
2
3
4
3
4
4
3
3
3
3
OÇ-4
3
3
3
3
4
4
3
2
3
2
OÇ-5
5
3
4
3
3
3
4
2
3
3
Adnan Menderes University - Information Package / Course Catalogue
2026