In this course; It is aimed to gain qualifications related to quality assurance and standards in business life.

QUALITY History of quality and basic concepts, Quality approaches, Quality and efficiency, Quality and cost, Different approaches to quality concepts, Total Quality Management (TQM), International quality system documents STANDARD AND STANDARDIZATION Benefits of standardization, Types of standards, Preparation of standards, Certification and accreditation, Certification activities of Turkish Standards Institute, International standardization studies IMPORTANCE OF STANDARDS Importance of standard in production and service sector, Place of standard and quality in production, Place of standard and quality in service MANAGEMENT QUALITY AND STANDARDS Definition and importance of TS EN ISO 9001 Quality Management Systems Basic principles of TS EN ISO 9001 Quality Management Systems Requirements of TS EN ISO 9001 Standards Terms and definitions in quality and assurance Certification stages of TS EN ISO 9001 Quality Management Systems ENVIRONMENTAL STANDARDS Definition and Importance of Environmental Standards, TS EN ISO 14001 Standard, Application areas of environmental standard, Environmental management system requirements, Environmental management standard application steps, Waste recovery and recycling