Information Package / Course Catalogue
Marketing in Financial Services
Course Code: EF310
Course Type: Required
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 5
Objectives of the Course

All financial institutions, including consumer banks and corporate finance services, practice some form of marketing to create competitive value. The objective of this course is to introduce students these marketing practices of financial services.

Course Content

This course operationalizes several marketing concepts such as segmentation, targeting, and positioning. By the end of this course, students will know how to segment customers, what kind of data are required to do so, what are the different ways to segment, which customers to target, how to determine the best positioning of your brand in customers’ minds, how to develop and price new financial products/services that add value to consumers and firms and/or how to co-brand financial services.

Name of Lecturer(s)
Prof. Fatma ÇAKIR
Learning Outcomes
1.To be able to analyze products/service development, pricing, distribution and promotion strategies of financial services.
2.To be able to describe how marketing contributes to success in modern financial institutions.
3.Entry strategies through internetional markets are examined.
4.To distinguish marketing and global marketing insights.
5.The purpose of this course is to eliminate the information deficiencies about International Marketing and to provide the necessary information
Recommended or Required Reading
1.Armstrong, G., S. Adam, S. Denize & P. Kotler (2005), Principles of Marketing, 11th Edition, Pearson Education Australia
Weekly Detailed Course Contents
Week 1 - Theoretical
Introduction - The Role of Marketing in Modern Financial Services Organizations
Week 2 - Theoretical
Strategic Marketing Management Process
Week 3 - Theoretical
Understanding Customers - Consumer Buying Behavior
Week 4 - Theoretical
Business Buying Behavior
Week 5 - Theoretical
Marketing Research and Marketing Information System
Week 6 - Theoretical
Segmentation and Positioning Strategies
Week 7 - Theoretical
Services, Service Culture and Customer Experience
Week 8 - Theoretical
Services, Service Culture and Customer Experience
Week 9 - Theoretical
Value Creation and Positioning - Segmentation, Targeting and Positioning in Financial Services
Week 10 - Theoretical
Developing Financial Products and Designing Service Experiences
Week 11 - Theoretical
Pricing Strategies of Financial Services
Week 12 - Theoretical
Place Strategies of Financial Services
Week 13 - Theoretical
Promotion Strategies of Financial Services
Week 14 - Theoretical
Branding Strategies and Brand Management
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory143384
Individual Work101120
Midterm Examination19110
Final Examination110111
TOTAL WORKLOAD (hours)125
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
OÇ-1
5
3
3
5
3
3
3
3
3
OÇ-2
3
3
3
3
5
4
3
3
5
OÇ-3
3
3
5
3
3
3
3
3
4
OÇ-4
3
3
3
3
3
5
4
3
5
OÇ-5
3
3
3
3
3
3
3
3
4
Adnan Menderes University - Information Package / Course Catalogue
2026