Information Package / Course Catalogue
Quality Management and Process Improvement
Course Code: ISL444
Course Type: Area Elective
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 5
Objectives of the Course

The course aims to provide the students with a full understanding of the pros and cons of all quality management and process improvement techniques and how to use them in the day-to-day operations of real-life business practice and enables them to preconceive the necessary infrastructure for successful ERP and business intelligence in the future.

Course Content

The quality concept, Quality Management Standards, Total Quality Management Concepts, Process Concepts, create Process, Workflow Diagrams, Process Improvement, Six Sigma

Name of Lecturer(s)
Lec. Esin SAYIN
Learning Outcomes
1.Explains the basic principles of quality management systems.
2.Defines concepts of process management.
3.Analyzes total quality management practices.
4.Evaluates ISO standards.
5.Uses process improvement tools.
6.Interprets the process of establishing corporate quality culture.
Recommended or Required Reading
1.The Six Sigma Handbook: A Complete Guide For Managers At All Levels, Pyzdek, Thomas; McGraw Hill.
Weekly Detailed Course Contents
Week 1 - Theoretical
Introduction The overall introduction to the concept of ‘Quality’ and its requirements, The development of the quality management over its historical perspective
Week 2 - Theoretical
Quality Management Standards I Introduction to Quality standards and their basics QM in connection with the process improvement approach, The Principles of QM Standards by using ISO 9000
Week 3 - Theoretical
Quality Management Standards II A detailed introduction to ISO 9000 and basic introduction to other standards: such as AQAP, TS 16949, ISO 27001, ISO 22000, OHSAS 18001 and ISO 14001, ISO 20000
Week 4 - Theoretical
Auditing Process I Planning, performing and reporting of a Quality Management System audit Audit and its benefits to process improvement, The registration and accreditation of the quality certificate process
Week 5 - Theoretical
Auditing process II Understanding the auditors gaze in performing an audit process. How evaluate an ‘objective evidence’ for nonconformity, Corrective actions and its importance process improvement
Week 6 - Theoretical
Total Quality management I Basics of TQM, TQM models and awards: EFQM, MBNQA, and Deming Business context of TQM, Managing people and sustaining TQM
Week 7 - Theoretical
Total Quality Management II Principles of self-assessment, EFQM and its applications CMMI as special applications of TQM
Week 8 - Theoretical
Tools and Techniques of Process Improvement Process mapping and workflow modeling, Principles of BPR
Week 9 - Theoretical
Introduction to the principles of collecting data, Selecting tools and techniques, developing charts, graphs, lists, diagrams, histograms Pareto analysis, mistake proofing, cause- effect, fish-bone, scatter and regression analysis Seven management tools and its applications
Week 10 - Theoretical
Statistical Process Control (SPC) The principles of using the statistical tools to monitor and evaluate the process over time, Charting to detect out of control deviations How to secure the central tendency of a process
Week 11 - Theoretical
Quality Function Deployment (QFD) and Failure Mode and Effects Analysis (FMEA) How to develop a customer driven company Understanding the Voice of Customer via house of quality; Addressing customer needs by identifying and prioritizing actions Principles of FMEA How to minimize the collateral damage due to product or process change, Converting the qualitative input to specific prioritized actions
Week 12 - Theoretical
Design of Experiment (DOE) Basics of DOE Finding the right settings of key process input variable How to use KPIV to optimize the business processes
Week 13 - Theoretical
Principles of Six Sigma Methodology I General Review of six sigma methodology; and its overall terminology Understanding six sigma goals and metrics,
Week 14 - Theoretical
Principles of Six Sigma Methodology II The DMAIC roadmap to improvement process, How to choose the appropriate tools of process improvement for the stages of Six Sigma projects
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory142370
Midterm Examination125126
Final Examination128129
TOTAL WORKLOAD (hours)125
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
OÇ-1
4
3
3
2
3
2
2
3
2
2
OÇ-2
4
3
3
2
3
2
2
3
2
2
OÇ-3
4
4
4
3
4
2
2
4
2
3
OÇ-4
4
4
4
3
4
2
2
4
2
3
OÇ-5
4
4
4
3
4
3
2
4
3
3
OÇ-6
4
4
4
3
4
3
3
4
2
4
Adnan Menderes University - Information Package / Course Catalogue
2026