The course aims to provide the students with a full understanding of the pros and cons of all quality management and process improvement techniques and how to use them in the day-to-day operations of real-life business practice and enables them to preconceive the necessary infrastructure for successful ERP and business intelligence in the future.

The quality concept, Quality Management Standards, Total Quality Management Concepts, Process Concepts, create Process, Workflow Diagrams, Process Improvement, Six Sigma