Information Package / Course Catalogue - Adnan Menderes University

General Information Unit Staff Academic Information Programme Outcomes Course Structure Diagram Contact Information

Person Responsible for Information Package

Prof. Bülent BOZDOĞAN

Prof. Osman Eralp ÇOLAKOĞLU

Prof. Osman Nuri ÖZDOĞAN

Prof. Ülker ÇOLAKOĞLU

Prof. Vehbi Uğur TANDOĞAN

Assoc. Prof. Ahu YAZICI AYYILDIZ

Assoc. Prof. Gülnur KARAKAŞ TANDOĞAN

Assoc. Prof. Güntekin ŞİMŞEK

Assoc. Prof. Hakan ATAY

Assoc. Prof. Tuğrul AYYILDIZ

Ins. Büşra HAFÇI YORULMAZ

Ins. Fisun KARABURUN

Ins. Şebnem GÜNAYDIN

Lec. Erdem BAYDENİZ

Lec. Sibel KAÇAR

Res. Assist. Hüseyin Erhan ALTUN

Lec. Esra ERENOĞLU AKSOY

Lec. Kardelen Eda ESKİN

Lec. Muharrem Tuğcan İNAN

Lec. Nihal TOSUN ADAK

Lec. Raif AKBAŞ

Lec. Saime Alev TOPÇU

Lec. Şükran ATLI

Front Office and Housekeeping Services

Course Code	: TUİ201
Course Type	: Required
Couse Group	: First Cycle (Bachelor's Degree)
Education Language	: Turkish
Work Placement	: N/A

Theory	: 2
Prt.	: 0
Credit	: 2
Lab	: 0
ECTS	: 4

Objectives of the Course

When students who get education in accomodation department go to hotels for hands-on training, knowing about front office and housekeeping services makes their practice in Front Office and Housekeeping Services DEpartment easier.

Course Content

To teach students operation of front Office and house keeping

Name of Lecturer(s)

Ins. Funda SÖNMEZATEŞ

Learning Outcomes

1.	To be able to understand the role and significance of front Office and house keeping.
2.	To be able to recognize the organizational structure of the department front Office and house keeping.
3.	To be able to understand and explain the relationship with other departments and front offcie and house keeping.
4.	To be able to express and analyze the characteristics of the staff at the front office and housekeeping. department.
5.	To be able to learn the terms of Front Office and Housekeeping departments.

Recommended or Required Reading

1.	Houskeeping Yönetimi(Oted –Otel temizlik eğitimi ve dekorasyon derneği)
2.	Önbüro Operasyonları ve yönetimi (Yrd.doç.Dr.Ayhan Gökdeniz )
3.	Önbüro Uygulamaları ve yönetimi(Ertan Çakmakçı)

Weekly Detailed Course Contents

Week 1 - Theoretical

The importance of the location and functions of front Office at the accommodation establishments

Week 2 - Theoretical

The role and importance of Housekeeping department, at the hotel

Week 3 - Theoretical

customer cycleat accommodation establishments

Week 4 - Theoretical

The organizational structure of the Housekeeping department

Week 5 - Theoretical

Front Office and Housekeeping department's relationship with other departments

Week 6 - Theoretical

Front Office Staff and Facilities

Week 7 - Theoretical

communications at housekeeping department, Reservation

Week 8 - Theoretical

Reservation

Week 9 - Theoretical

Cashier

Week 10 - Theoretical

reception

Week 11 - Theoretical

Room cleaning (practical)

Week 12 - Theoretical

Clean tools and equipment

Week 13 - Theoretical

Management function at housekeeping

Week 14 - Theoretical

Examination of the forms used in the front office and housekeeping.

Assessment Methods and Criteria

Type of Assessment	Count	Percent
Midterm Examination	1	%40
Final Examination	1	%60
Assignment	1	%10

Workload Calculation

Activities	Count	Preparation	Time	Total Work Load (hours)
Lecture - Theory	14	1	2	42
Assignment	3	5	0	15
Reading	3	3	5	24
Midterm Examination	1	8	1	9
Final Examination	1	10	1	11
TOTAL WORKLOAD (hours)				101

Contribution of Learning Outcomes to Programme Outcomes

	PÇ-1	PÇ-2	PÇ-3	PÇ-4	PÇ-5	PÇ-6	PÇ-7	PÇ-8	PÇ-9	PÇ-10	PÇ-11	PÇ-12	PÇ-13	PÇ-14	PÇ-15
OÇ-1	2	2	3	2	1	1	3	4	4	2	4	4	2	5	3
OÇ-2	3	2	4	2	1	1	4	4	3	3	4	4	2	5	3
OÇ-3	5	2	3	2	1	1	3	3	2	2	3	4	2	5	3
OÇ-4	2		2	2	1	1	4	2	1	1	1	4	2	5	3
OÇ-5