Information Package / Course Catalogue
Front Office
Course Code: AGE338
Course Type: Area Elective
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

To comprehend the operation of FO department at hospitality enterprises and comprehend the relationship between the travel agency and FO department

Course Content

Students, attending to the Travel Agency Management Dept, their comprehension of the Importance & operation of FO department

Name of Lecturer(s)
Ins. Funda SÖNMEZATEŞ
Learning Outcomes
1.To be able to comprehend the organization structure of FO department.
2.To learn the importance of acquire the importance of departments during the period of the guests staying at the hotels
3.To be able to acquire the function of FO department.
4.
5.
Recommended or Required Reading
1.Önbüro Operasyonları ve yönetimi (Yrd.doç.Dr.Ayhan Gökdeniz)
2.Önbüro Uygulamaları ve yönetimi(Ertan Çakmakçı)
Weekly Detailed Course Contents
Week 1 - Theoretical
Comprehension of place &importance of FO dept,in a hotel
Week 2 - Theoretical
FO department’s organisation structure &Duty definition.
Week 3 - Theoretical
Reservation processes
Week 4 - Theoretical
Check-in procedures
Week 5 - Theoretical
The procedures which are done during the duration of the guests staying in the hotel.
Week 6 - Theoretical
The relationship between FO departments and the other departments.
Week 7 - Theoretical
The relationship between FO and HK department
Week 8 - Theoretical
The relationship between FO and technic service
Week 9 - Theoretical
The procedures of foreign currency at FO
Week 10 - Theoretical
Night shift procedures at FO department.
Week 11 - Theoretical
The management &tracing of the guest complaints
Week 12 - Theoretical
Checking out processes
Week 13 - Theoretical
Surveying the reports and forms that are used at the FO
Week 14 - Theoretical
Night shift procedures at FO department.
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Midterm Examination19211
Final Examination19211
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
PÇ-17
PÇ-18
PÇ-19
OÇ-1
2
2
2
5
2
4
3
2
4
5
2
5
1
1
OÇ-2
1
1
3
5
1
1
3
2
1
3
2
2
2
3
1
OÇ-3
2
2
2
5
1
1
2
1
1
3
2
2
2
1
1
OÇ-4
2
2
2
4
1
1
2
1
1
3
3
1
5
1
OÇ-5
2
2
3
5
2
5
2
4
5
3
1
5
Adnan Menderes University - Information Package / Course Catalogue
2026