Information Package / Course Catalogue
Professional Communication Skills
Course Code: HF206
Course Type: Required
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 3
Lab: 2
ECTS: 3
Objectives of the Course

This course aims at to teach nursing student to use effective professional communication skills. during clinical and field applications when dealing with both healthy and sick individuals. In addition to this, it is aimed to provide students with the necessary knowledge and skills that will allow students to recognise their communication problems and develop ways to solve them effectively.

Course Content

This course includes: self-awareness, time management, crisis management, to be sociable, communication barriers, conflict resolution, communication in special cases, pain, anger, anxiety, information about the contact with the patient.

Name of Lecturer(s)
Lec. Mehtap KIZILKAYA
Lec. Süleyman Ümit ŞENOCAK
Prof. Hülya ARSLANTAŞ
Res. Assist. Cihan KOCAİRİ
Res. Assist. Ezgi SARI
Res. Assist. Rüveyda YÜKSEL
Learning Outcomes
1.The student will learn the importance of self-knowledge and awareness in approaching the patient and his/her family by realizing the importance of self-knowledge and awareness.
2.Learning the importance of effective time management in nursing care and success in life.
3.Learning to define the concept of crisis, identify the factors that cause crisis, and use crisis intervention initiatives in patient care.
4.Learning about relationship behavior patterns (passive, aggressive, assertive) and communication barriers and their importance in patient care and success in life.
5.Knowing how to approach anger and angry individuals/patients and learning to help angry individuals/patients cope with their anger.
6.Knowing how to approach anxiety and the individual/patient with anxiety and learning to help the individual/patient with anxiety cope with their anxiety.
7.Knowing the concept of pain and learning how to approach a patient with pain.
Recommended or Required Reading
1.Dökmen Ü. (1994). İletişim Çatışmaları Ve Empati. Sistem Yayıncılık, İstanbul.
2.Hisli Şahin N. (1994) Stresle Başa Çıkma Olumlu bir Yaklaşım., Türk Psikologlar Derneği Yayınları:2, Ankara.
3.Terakye G, (1998). Hasta Hemşire İlişkileri. Genişletilmiş Beşinci Baskı, Zirve Ofset Ltd. Şti., Ankara.
4.Voltan-Acar N. (1998) Terapötik İletişim Kişiler Arası İlişkiler, Onur Ofset, Ankara,.
5.Tschudın V. (1998) Counselling Skills For Nurses, Fourth Edition, An İmprint Of Harcourt And Company Limited, London,.
6.Cüceloğlu D. (2002) İletişim Donanımları. Remzi Kitabevi, İstanbul.
7.Akdolun Balkaya N, Çalışır H.(Ed). (2004) Ebelik Beceri Öğrenim Rehberleri, Adnan Menderes Üniversitesi Aydın Sağlık Yüksekokulu, Aydın.
8.Üstün B, Akgün E, Partlak N, (2005). Hemşirelikte İletişim Becerileri Öğretimi. Okullar Yayınevi, İzmir.
9.Özcan A, (2006). Hemşire-Hasta İlişkisi ve İletişim. Sistem Ofset, Ankara
10.Erkal İlhan S. (2015). İletişim Becerileri. Alter Yayıncılık, Ankara.
11.Üstün B, Demir S, (2019). Hemşirelikte İletişim. Akademi Basın Ve Yayıncılık. 2.Baskı. İstanbul.
12.Batmaz M, Gezgin Yazıcı H. (2022). Hemşirelikte İletişim. Akademisyen Kitabevi. İstanbul.
13.Gürüz D, Temel Eğinli A. (2022). Kişilerarası İletişim: Bilgiler-Etkiler-Engeller. Nobel Akademik Yayıncılık, Ankara.
14.Birgili F, Bulut Uğurlu N. (2024). Hemşirelikte İletişim Kuram ve Modelleri. Nobel Tıp Kitabevleri, Ankara.
Weekly Detailed Course Contents
Week 1 - Theoretical
Self-awareness / Awareness
Week 2 - Theoretical
Time management
Week 3 - Theoretical
Crisis management
Week 4 - Theoretical
Being Assertive
Week 5 - Theoretical
Communication Barriers
Week 6 - Theoretical
Conflict Resolution
Week 7 - Theoretical
Conflict Resolution
Week 8 - Intermediate Exam
Approach to the patient with pain (Midterm Exam)
Week 9 - Theoretical
Conflict Resolution
Week 10 - Theoretical
Approach to the patient with pain
Week 11 - Theoretical
Approach to a patient with angry
Week 12 - Theoretical
Approach to a patient with angry
Week 13 - Theoretical
Approach to the patient anxious
Week 14 - Theoretical
Approach to the patient anxious
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Midterm Examination120222
Final Examination120222
TOTAL WORKLOAD (hours)72
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
OÇ-1
3
3
2
1
3
2
1
OÇ-2
3
3
2
1
3
2
1
OÇ-3
3
3
2
1
3
2
1
OÇ-4
3
3
2
1
3
2
1
OÇ-5
3
3
2
1
3
2
1
OÇ-6
3
3
2
1
3
2
1
OÇ-7
3
3
2
1
3
2
1
Adnan Menderes University - Information Package / Course Catalogue
2026