Information Package / Course Catalogue
| Course Code | : GAST514 |
| Course Type | : Area Elective |
| Couse Group | : Second Cycle (Master's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 3 |
| Prt. | : 0 |
| Credit | : 3 |
| Lab | : 0 |
| ECTS | : 5 |
With this course; The aim of this course is to gain competencies related to the communication with the guest.
Creating customer value, sustaining value, measuring satisfaction techniques, importance of customer loyalty and managing customer complaints