Information Package / Course Catalogue
Front Office Service
Course Code: TRZM103
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 4
Objectives of the Course

It is aimed to gain qualifications related to perform of front office services.

Course Content

Characteristics and benefits of front office, front office staff, forms used at front office, relations with other depatments

Name of Lecturer(s)
Lec. Betül YEŞİLTEPE ERKAYIRAN
Learning Outcomes
1.Recognizing front office services
2.Making personel preparations
3.Making job organizing
4.Providing to perform front office operations
5.Providing to build cooperation with other departments
Recommended or Required Reading
Weekly Detailed Course Contents
Week 1 - Theoretical
Importance of front office
Week 2 - Theoretical
Duties of the Front Office
Week 3 - Theoretical
Service Departments in the Front Office Department
Week 4 - Theoretical
Organizational structure of the front office department
Week 5 - Theoretical
Duties of front office staff
Week 6 - Theoretical
General characteristics of front office staff
Week 7 - Theoretical
Rules to be followed in the front office
Week 8 - Theoretical
Relationship between the interior sections of the front office (Mid term exam)
Week 9 - Theoretical
Equipment and forms used in the front office
Week 10 - Theoretical
Working hours and procedures at the reception
Week 11 - Theoretical
The relationship between the front office department and other departments
Week 12 - Theoretical
Guest and room types
Week 13 - Theoretical
Service sales and room sales techniques in the hotel
Week 14 - Theoretical
Reservation arrival patterns, tracking and status analysis
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory141242
Project130131
Midterm Examination112113
Final Examination112113
TOTAL WORKLOAD (hours)99
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
OÇ-1
4
5
2
2
1
OÇ-2
1
2
2
3
1
4
4
OÇ-3
3
4
1
2
1
4
4
OÇ-4
4
5
2
5
5
4
3
OÇ-5
2
5
4
2
3
5
Adnan Menderes University - Information Package / Course Catalogue
2026