Information Package / Course Catalogue - Adnan Menderes University

General Information Unit Staff Academic Information Programme Outcomes Course Structure Diagram Contact Information

Person Responsible for Information Package

Lec. Erhan COŞKUN

Housekeeping

Course Code	: TRZM107
Course Type	: Required
Couse Group	: Short Cycle (Associate's Degree)
Education Language	: Turkish
Work Placement	: N/A

Theory	: 2
Prt.	: 1
Credit	: 3
Lab	: 0
ECTS	: 4

Objectives of the Course

The aim of this course is to provide students with detailed information about the duties of the housekeeping department in the hospitality businesses, the functioning and procedures of the department and the duties that the department must do to provide effective service to its customers.

Course Content

Housekeeping Department, Housekeeping Staff, Forms used in Housekeeping Department, Relations with other deparments

Name of Lecturer(s)

Ins. Nurcan YILMAZ

Learning Outcomes

1.	To be able to explain the role of the housekeeping department in hotel businesses.
2.	To understand the relationship of the housekeeping department with other departments.
3.	To be able to plan work in the housekeeping department.
4.	To be able to clean and control the guest room.
5.	To be able to make suggestions on issues related to customer safety and satisfaction in the housekeeping department.

Recommended or Required Reading

1.	Otel İşletmelerinde Kat Hizmetleri Yönetimi, Prof. Dr. Meryem AKOĞLAN KOZAK, Detay Yayıncılık
2.	Konaklama İşletmelerinde Kat Hizmetleri ve Yönetimi,Yrd. Doç. Dr. Yaşar Yılmaz, Öğr. Elemanı Betül Yılmaz,Detay Yayıncılık
3.	Konaklama İşletmelerinde Çağdaş Kat Hizmetleri Yönetimi,Prof. Dr. Oya A. SEYMEN, Yrd. Doç.Dr. Barış ERDEM, Bil.Uzm.Melike GÜL,Detay Yayıncılık

Weekly Detailed Course Contents

Week 1 - Theoretical

Introduction to Housekeeping and Presentation of Housekeeping Department

Week 2 - Theoretical

Organizational Structure of the Housekeeping Department

Week 3 - Theoretical

Human Resources Management in Housekeeping

Week 4 - Theoretical

Planning in the Housekeeping Department

Week 5 - Theoretical

Information Flow and Reporting in the Housekeeping Department

Week 6 - Theoretical

Tools and Materials Used in the Housekeeping Department

Week 7 - Theoretical

Types of Cleaning in the Housekeeping Department

Week 8 - Theoretical

Room Cleaning in the Housekeeping Department (Midterm Exam)

Week 9 - Theoretical

Surface and Floor Cleaning in the Housekeeping Department

Week 10 - Theoretical

Laundry Management in the Housekeeping Department

Week 11 - Theoretical

Control in the Housekeeping Department

Week 12 - Theoretical

Hygiene and Sanitation in the Housekeeping Department

Week 13 - Theoretical

Occupational Health and Safety in the Housekeeping Department

Week 14 - Theoretical

Decoration, Gardening and Flower Arrangement in the Housekeeping Department

Assessment Methods and Criteria

Type of Assessment	Count	Percent
Midterm Examination	1	%40
Final Examination	1	%60

Workload Calculation

Activities	Count	Preparation	Time	Total Work Load (hours)
Lecture - Theory	14	1	2	42
Lecture - Practice	14	1	1	28
Midterm Examination	1	15	1	16
Final Examination	1	16	1	17
TOTAL WORKLOAD (hours)				103

Contribution of Learning Outcomes to Programme Outcomes

	PÇ-1	PÇ-2	PÇ-3	PÇ-4	PÇ-5	PÇ-6	PÇ-7	PÇ-8	PÇ-9	PÇ-10	PÇ-11	PÇ-12	PÇ-13
OÇ-1	5	3			1	5	2	1			1	2	3
OÇ-2		4	5		1	4					1	2	2
OÇ-3			5			5		4			1	2	4
OÇ-4		3				5						3	4
OÇ-5	3	4	3	3		5	5				5	3	4

Person Responsible for Information Package

Lec. Erhan COŞKUN