Information Package / Course Catalogue
Housekeeping
Course Code: TRZM107
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 1
Credit: 3
Lab: 0
ECTS: 4
Objectives of the Course

The aim of this course is to provide students with detailed information about the duties of the housekeeping department in the hospitality businesses, the functioning and procedures of the department and the duties that the department must do to provide effective service to its customers.

Course Content

Housekeeping Department, Housekeeping Staff, Forms used in Housekeeping Department, Relations with other deparments

Name of Lecturer(s)
Ins. Nurcan YILMAZ
Learning Outcomes
1.To be able to explain the role of the housekeeping department in hotel businesses.
2.To understand the relationship of the housekeeping department with other departments.
3.To be able to plan work in the housekeeping department.
4.To be able to clean and control the guest room.
5.To be able to make suggestions on issues related to customer safety and satisfaction in the housekeeping department.
Recommended or Required Reading
1.Otel İşletmelerinde Kat Hizmetleri Yönetimi, Prof. Dr. Meryem AKOĞLAN KOZAK, Detay Yayıncılık
2.Konaklama İşletmelerinde Kat Hizmetleri ve Yönetimi,Yrd. Doç. Dr. Yaşar Yılmaz, Öğr. Elemanı Betül Yılmaz,Detay Yayıncılık
3.Konaklama İşletmelerinde Çağdaş Kat Hizmetleri Yönetimi,Prof. Dr. Oya A. SEYMEN, Yrd. Doç.Dr. Barış ERDEM, Bil.Uzm.Melike GÜL,Detay Yayıncılık
Weekly Detailed Course Contents
Week 1 - Theoretical
Introduction to Housekeeping and Presentation of Housekeeping Department
Week 2 - Theoretical
Organizational Structure of the Housekeeping Department
Week 3 - Theoretical
Human Resources Management in Housekeeping
Week 4 - Theoretical
Planning in the Housekeeping Department
Week 5 - Theoretical
Information Flow and Reporting in the Housekeeping Department
Week 6 - Theoretical
Tools and Materials Used in the Housekeeping Department
Week 7 - Theoretical
Types of Cleaning in the Housekeeping Department
Week 8 - Theoretical
Room Cleaning in the Housekeeping Department (Midterm Exam)
Week 9 - Theoretical
Surface and Floor Cleaning in the Housekeeping Department
Week 10 - Theoretical
Laundry Management in the Housekeeping Department
Week 11 - Theoretical
Control in the Housekeeping Department
Week 12 - Theoretical
Hygiene and Sanitation in the Housekeeping Department
Week 13 - Theoretical
Occupational Health and Safety in the Housekeeping Department
Week 14 - Theoretical
Decoration, Gardening and Flower Arrangement in the Housekeeping Department
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory141242
Lecture - Practice141128
Midterm Examination115116
Final Examination116117
TOTAL WORKLOAD (hours)103
Contribution of Learning Outcomes to Programme Outcomes