Information Package / Course Catalogue
| Course Code | : TRZM107 |
| Course Type | : Required |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 2 |
| Prt. | : 1 |
| Credit | : 3 |
| Lab | : 0 |
| ECTS | : 4 |
The aim of this course is to provide students with detailed information about the duties of the housekeeping department in the hospitality businesses, the functioning and procedures of the department and the duties that the department must do to provide effective service to its customers.
Housekeeping Department, Housekeeping Staff, Forms used in Housekeeping Department, Relations with other deparments
| 1. | To be able to explain the role of the housekeeping department in hotel businesses. |
| 2. | To understand the relationship of the housekeeping department with other departments. |
| 3. | To be able to plan work in the housekeeping department. |
| 4. | To be able to clean and control the guest room. |
| 5. | To be able to make suggestions on issues related to customer safety and satisfaction in the housekeeping department. |
| 1. | Otel İşletmelerinde Kat Hizmetleri Yönetimi, Prof. Dr. Meryem AKOĞLAN KOZAK, Detay Yayıncılık |
| 2. | Konaklama İşletmelerinde Kat Hizmetleri ve Yönetimi,Yrd. Doç. Dr. Yaşar Yılmaz, Öğr. Elemanı Betül Yılmaz,Detay Yayıncılık |
| 3. | Konaklama İşletmelerinde Çağdaş Kat Hizmetleri Yönetimi,Prof. Dr. Oya A. SEYMEN, Yrd. Doç.Dr. Barış ERDEM, Bil.Uzm.Melike GÜL,Detay Yayıncılık |
| Type of Assessment | Count | Percent |
|---|---|---|
| Assignment | 1 | %10 |
| Quiz | 1 | %10 |
| Midterm Examination | 1 | %20 |
| Final Examination | 1 | %60 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 0 | 2 | 28 |
| Lecture - Practice | 14 | 0 | 1 | 14 |
| Assignment | 1 | 6 | 0 | 6 |
| Quiz | 1 | 5 | 1 | 6 |
| Midterm Examination | 1 | 11 | 1 | 12 |
| Final Examination | 1 | 35 | 1 | 36 |
| TOTAL WORKLOAD (hours) | 102 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | PÇ-9 | |
OÇ-1 | 5 | 5 | 5 | 3 | 1 | 3 | 4 | 5 | 3 |
OÇ-2 | 5 | 5 | 5 | 3 | 1 | 3 | 4 | 5 | 3 |
OÇ-3 | 5 | 5 | 5 | 3 | 1 | 3 | 4 | 5 | 3 |
OÇ-4 | 5 | 5 | 5 | 3 | 1 | 3 | 4 | 5 | 3 |
OÇ-5 | 5 | 5 | 5 | 3 | 1 | 3 | 4 | 5 | 3 |