Information Package / Course Catalogue
Quality Management Systems
Course Code: İŞT151
Course Type: Non Departmental Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

To convey recent knowledge to students about of concept and philosophy of quality, quality management systems, and quality practices in businesses

Course Content

The concept of quality, quality management systems, total quality management, standards, and standardization.

Name of Lecturer(s)
Learning Outcomes
1.Recognizing fundamental concepts related to quality and quality management systems
2.Gaining knowledge about Total Quality Management and related concepts
3.Recognizing and explaining quality management techniques
4.Gaining knowledge about standards, standardization, certification, and relevant institutions
5.Understanding quality management and its characteristics in the service sector
Recommended or Required Reading
1.Muharrem Tuna ve İlkay Güler, “Kalite Yönetim Sistemleri”, Detay Yayıncılık
2.Orhan Küçük, “Kalite Yönetimi ve Kalite Güvence Sistemleri”, Seçkin Kitabevi
Weekly Detailed Course Contents
Week 1 - Theoretical
Quality concept
Week 2 - Theoretical
Quality Philosophy
Week 3 - Theoretical
Basic Concepts in Quality Management Systems
Week 4 - Theoretical
Quality Control
Week 5 - Theoretical
Quality Assurance and Quality Improvement
Week 6 - Theoretical
Total Quality Management
Week 7 - Theoretical
Quality Management Techniques
Week 8 - Theoretical
Quality Management Techniques (Midterm Exam)
Week 9 - Theoretical
Process Management System
Week 10 - Theoretical
Standards and Standardization
Week 11 - Theoretical
Certification and Quality Awards
Week 12 - Theoretical
Strategic Management
Week 13 - Theoretical
The Relationship Between Strategic Planning and the Concept of Quality
Week 14 - Theoretical
Quality in the Service Sector
Assessment Methods and Criteria
Type of AssessmentCountPercent
Assignment1%10
Quiz1%5
Midterm Examination1%25
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Assignment1426
Quiz1011
Midterm Examination1617
Final Examination1718
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
OÇ-1
2
2
2
2
2
2
2
2
2
2
2
2
OÇ-2
1
1
1
1
1
1
1
1
1
1
1
1
OÇ-3
1
1
1
1
1
1
1
1
1
1
1
1
OÇ-4
1
1
1
1
1
1
1
1
1
1
1
1
OÇ-5
1
1
1
1
1
1
1
1
1
1
1
1
Adnan Menderes University - Information Package / Course Catalogue
2026