Information Package / Course Catalogue
Administrative Support Services and Assistantship
Course Code: BYP218
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 1
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

The aim of this course is to enable students to professionally support an executive’s work processes and to carry out time, calendar, meeting, travel, communication, document, and visitor management services in accordance with ethical principles and confidentiality requirements.

Course Content

The role and competencies of executive assistants; professional ethics and confidentiality; executive working styles; time and priority management; calendar and appointment management; meeting, travel, and event organization; telephone and e-mail communication; information research and reporting; protocol, visitor, crisis, and stress management; and digital and hybrid executive assistance.

Name of Lecturer(s)
Learning Outcomes
1.Explains the scope, roles, and ethical principles of executive support services.
2.Plans the executive’s time, calendar, appointments, and task processes.
3.Organizes meetings, business travel, visitor arrangements, and events.
4.Prepares documents, briefing notes, summaries, and reports in an appropriate format for the executive.
5.Provides professional support by using digital tools during crises and changing circumstances.
Recommended or Required Reading
1.Yönetici Asistanlığı, Prof.Dr. Dilaver TENGİLİMOĞLU
2.Büro Yönetimi ve Yönetici Asistanlığı, Nihat AYTÜRK
3.İş Hayatından Örneklerle Yönetici Asistanlığı ve Sekreterlik, Birol VURAL
Weekly Detailed Course Contents
Week 1 - Preparation Work
Managerial Activities in Organizations and Executive Assistance
Week 2 - Preparation Work
General Information on Executive Assistance
Week 3 - Preparation Work
Executive Assistance in Türkiye and Around the World
Week 4 - Preparation Work
Characteristics, Skills, and Duties of an Executive Assistant
Week 5 - Preparation Work
Executive Assistants and Communication
Week 6 - Preparation Work
Body Language and Verbal Communication Skills
Week 7 - Preparation Work
Etiquette in Verbal Communication
Week 8 - Preparation Work
Etiquette in Verbal Communication-Midterm Examination
Week 9 - Preparation Work
Meeting Management
Week 10 - Preparation Work
Appointments and Business Travel
Week 11 - Preparation Work
Appointments and Business Travel
Week 12 - Preparation Work
Time Management
Week 13 - Preparation Work
Ethics and Workplace Bullying
Week 14 - Preparation Work
Ethics and Workplace Bullying
Assessment Methods and Criteria
Type of AssessmentCountPercent
Assignment1%5
Term Assignment1%5
Midterm Examination1%30
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Lecture - Practice140114
Midterm Examination115116
Final Examination115116
TOTAL WORKLOAD (hours)74
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
OÇ-1
5
4
4
4
5
OÇ-2
4
5
5
5
5
OÇ-3
5
4
5
5
5
OÇ-4
5
4
5
5
5
OÇ-5
5
5
4
5
5
Adnan Menderes University - Information Package / Course Catalogue
2026