This course aims to enable medical secretaries to communicate effectively, kindly, professionally, and with empathy with patients, their relatives, and healthcare personnel. It seeks to equip students with problem-solving skills for issues that may arise during patient communication and to instill professional behavioral habits.

This course aims to equip medical secretaries working in healthcare institutions with the knowledge and skills necessary to communicate effectively with patients, their relatives, and healthcare professionals. It covers fundamental principles of communication, empathy, body language, communication during crises, patient confidentiality, and ethical issues. Students learn to enhance patient satisfaction and succeed in institutional communication by using both verbal and written communication techniques.