Information Package / Course Catalogue
Quality Management Systems
Course Code: İSÜ256
Course Type: Non Departmental Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

This course is intended to teach the competencies of quality management systems.

Course Content

The concept of quality, standard and standardization, the importance of manufacturing and the service sector, management quality and standards, environmental standards, quality management system models, strategic management, participation in management, process management system, the resource management system, the student will be given information about the EFQM Excellence Model.

Name of Lecturer(s)
Lec. Okan ERTOSLUK
Learning Outcomes
1.Will be able to create the infrastructure of Quality Management System.
2. Apply Quality Standards.
3.Explain the basic stages of process management system.
4.Will be able to explain Standardization, Certification and Quality Reward.
5.Explain the importance of quality in service sector
Recommended or Required Reading
1.Halis M., 2010. Total Quality Management for Vocational Schools. Seçkin Publishing.
Weekly Detailed Course Contents
Week 1 - Theoretical
The concept of quality
Week 2 - Theoretical
The concept of quality
Week 3 - Theoretical
Standard and standardization
Week 4 - Theoretical
Standard and standardization
Week 5 - Theoretical
Standard and standardization
Week 6 - Theoretical
The importance of standard manufacturing and service sector
Week 7 - Theoretical
Management quality and environmental standards
Week 8 - Intermediate Exam
Midterm Exam
Week 9 - Intermediate Exam
Midterm Exam
Week 10 - Theoretical
Quality management system models and strategic management
Week 11 - Theoretical
Strategic management
Week 12 - Theoretical
Participate in the management
Week 13 - Theoretical
The process management system
Week 14 - Theoretical
Resource management system
Week 15 - Theoretical
Efqm excellence model
Week 16 - Final Exam
Final Exam
Week 17 - Final Exam
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory131239
Midterm Examination1415
Final Examination1516
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
OÇ-1
OÇ-2
OÇ-3
OÇ-4
OÇ-5
Adnan Menderes University - Information Package / Course Catalogue