Information Package / Course Catalogue
Total Quality Management
Course Code: HAT213
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 4
Objectives of the Course

To be able to provide information about the basic concepts of quality and standards. To be able to provide information about the purpose of standardization and standards development process. To. be able to ensure that students comprehend the importance of the relationship between quality and productivity.

Course Content

The Development Process of standardization, standardization, Definition, Purpose of standards, standardization Benefits Standards and Standardisation in Turkey, the Turkish Standards Institute and Duties of National and International Metrology, Calibration Studies and Institutions, Definition of Quality, Quality Concepts, Quality Approaches Relationship Between Quality and Productivity , Quality, Costs and Risks, Benefits of Quality Assurance, Quality Control Concept, Total Quality Management, Occupational Standards

Name of Lecturer(s)
Lec. Okan ERTOSLUK
Learning Outcomes
1.To be able to comprehend the need and importance of standardization.
2.To be able to explain the basic concepts about quality.
3. To understand the importance of quality assurance.
4.To be able to explain professional standards.
5. To understand the importance of the relationship between quality and efficiency.
Recommended or Required Reading
1.Four Phases of Total Quality Management, Weaver, C. N., Ankara, 2000.
2.Total Quality Management, Theory, Principles and Applications, Şimşek, H., Ankara, 2009.
3.Total Quality Management, Kıngır, S., Ankara, 2013.
Weekly Detailed Course Contents
Week 1 - Theoretical
Development process of standardization, the definition of standardization, objective standards
Week 2 - Theoretical
The benefits of standardization, standards and standardization work in Turkey
Week 3 - Theoretical
Turkish Standards Institute and its mission
Week 4 - Theoretical
The definition of quality, Quality concepts, quality approaches
Week 5 - Theoretical
Benefits of Quality Assurance
Week 6 - Theoretical
Benefits of Quality Assurance
Week 7 - Theoretical
Quality Control Concept
Week 8 - Theoretical
Total Quality Management
Week 9 - Theoretical
Total Quality Management
Week 10 - Theoretical
TS-EN-ISO 9000 Standards, TS-EN-ISO 9001 Standards
Week 11 - Theoretical
TS-EN-ISO 9004 Standards
Week 12 - Theoretical
TS-EN-ISO 9004 Standards
Week 13 - Theoretical
Occupational Standards
Week 14 - Theoretical
Faulty Materials, Probability Distribution
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory142256
Individual Work35118
Midterm Examination111112
Final Examination113114
TOTAL WORKLOAD (hours)100
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
OÇ-1
1
1
1
1
1
1
1
1
1
OÇ-2
1
1
2
1
1
1
1
1
2
OÇ-3
2
2
2
3
3
2
3
2
2
OÇ-4
1
2
2
2
1
1
1
1
2
OÇ-5
3
3
3
3
3
3
3
3
2
Adnan Menderes University - Information Package / Course Catalogue
2026