Week 1 - Theoretical
Airport Procedures
Week 2 - Theoretical
Travel Delays
Week 3 - Theoretical
Taking Reservations
Week 4 - Theoretical
Changing a Reservation
Week 5 - Theoretical
Problems with Reservations
Week 6 - Theoretical
Difficult Customers
Week 7 - Theoretical
Farewell
Week 8 - Theoretical
General Review/ Midterm Exam
Week 9 - Theoretical
Methods of Transportation
Week 10 - Theoretical
Local Attractions
Week 11 - Theoretical
On a Tour
Week 12 - Theoretical
Discussing Rules and Policies on a Tour
Week 13 - Theoretical
Release Form
Week 14 - Theoretical
Writing Job Application Letter / Writing a Résumé (CV)
Week 15 - Final Exam
Final Exam