Information Package / Course Catalogue
Front Desk Services
Course Code: KTO102
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

This course is aimed at teaching the competencies related to guide the execution of the front desk.

Course Content

Front Office Services , Hardware and Forms Used in the Front Office Department , Front Office Service and other departments across Relations, Front Office , Sales and Marketing

Name of Lecturer(s)
Lec. İsmail Mert ÖZDEMİR
Learning Outcomes
1.
2.
3.
4.
5.
Recommended or Required Reading
Weekly Detailed Course Contents
Week 1 - Theoretical
Front Office Services
Week 2 - Theoretical
used hardware and forms at front office department
Week 3 - Theoretical
Work Schedule
Week 4 - Theoretical
organization chart at front office department
Week 5 - Theoretical
Front Office Department tasks
Week 6 - Theoretical
Front Office personel's tasks and responsibilities
Week 7 - Theoretical
Parts of the Front Office
Week 8 - Intermediate Exam
Midterm exam
Week 9 - Theoretical
Relationship between Front Office department and Others
Week 10 - Theoretical
Marketing & Sales at Front Office Department
Week 11 - Theoretical
Security and Front Office
Week 12 - Theoretical
Check-in procedures at front office
Week 13 - Theoretical
Check Out Procedures at Front Office
Week 14 - Theoretical
Customer Relations at Front Office Department
Week 15 - Theoretical
Customer Relations at Front Office Department
Week 16 - Final Exam
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%70
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory142028
Assignment34012
Midterm Examination1707
Final Examination128028
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
OÇ-1
1
3
3
2
5
5
4
OÇ-2
3
3
OÇ-3
2
2
5
5
3
4
OÇ-4
3
4
2
5
4
4
OÇ-5
3
5
4
4
Adnan Menderes University - Information Package / Course Catalogue
2026