Information Package / Course Catalogue
| Course Code | : KTO102 |
| Course Type | : Required |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 2 |
| Prt. | : 0 |
| Credit | : 2 |
| Lab | : 0 |
| ECTS | : 3 |
This course is aimed at teaching the competencies related to guide the execution of the front desk.
Front Office Services , Hardware and Forms Used in the Front Office Department , Front Office Service and other departments across Relations, Front Office , Sales and Marketing
| Lec. İsmail Mert ÖZDEMİR |
| 1. | Explains the operation of the front office department and evaluates its coordination with other departments within the accommodation business (housekeeping, accounting, sales and marketing, etc.). |
| 2. | He/she performs reservation taking, check-in/check-out procedures, customer record creation, and room sales processes practically. |
| 3. | Within the scope of customer relationship management, effectively implements guest reception, communication, and service delivery processes. |
| 4. | Effectively uses automation systems and information technologies used in front office operations. |
| 5. | By analyzing the operational issues encountered in the front office services process, they develop solution proposals and contribute to teamwork. |
| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %70 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 2 | 0 | 28 |
| Assignment | 3 | 4 | 0 | 12 |
| Midterm Examination | 1 | 7 | 0 | 7 |
| Final Examination | 1 | 28 | 0 | 28 |
| TOTAL WORKLOAD (hours) | 75 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | PÇ-9 | PÇ-10 | PÇ-11 | PÇ-12 | PÇ-13 | PÇ-14 | |
OÇ-1 | 5 | 5 | 3 | 5 | 5 | 1 | 1 | 1 | 2 | 2 | 2 | |||
OÇ-2 | ||||||||||||||
OÇ-3 | ||||||||||||||
OÇ-4 | ||||||||||||||
OÇ-5 | ||||||||||||||