Week 1 - Theoretical
The quality concept, the emergence of a total quality management approach evolved in the historical process and the reasons for the emergence of the concept of total quality
Week 2 - Theoretical
Comparison of classical management approach and total quality management
Week 3 - Theoretical
Basic concepts of total quality management
Week 4 - Theoretical
Total quality management principles
Week 5 - Theoretical
Deming cycle, principles
Week 6 - Theoretical
Standards and standardization
Week 7 - Theoretical
The importance of standards in the manufacturing and service sectors
Week 8 - Theoretical
The importance of standards in the manufacturing and service sectors (Midterm Exam)
Week 9 - Theoretical
Management quality and standards
Week 10 - Theoretical
Total quality management, ISO 9000 standards
Week 11 - Theoretical
Total quality management, ISO 9000 standards
Week 12 - Theoretical
Quality management system models
Week 13 - Theoretical
Quality management system models
Week 14 - Theoretical
Quality management system models
