Information Package / Course Catalogue
Total Qualıty Management
Course Code: IYO253
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

The concept of quality , Total Quality Management, Quality Certificates , learning Quality Systems

Course Content

In this course the basic concepts related to quality , the development of Total Quality Management , and general information regarding quality system documentation will be discussed in the light of current developments

Name of Lecturer(s)
Learning Outcomes
1.Understanding the Concept of Quality
2.Coupling the Total Quality Management
3.Grip the Quality System Documen
4.To be able to be capable of Customer-oriented thinking.
5. To be able to be qualified to apply Quality Assurance systems.
Recommended or Required Reading
1.KINGIR Sait,Toplam Kalite Yönetimi (Meslek Yüksek Okulları İçin), Nobel Yayınevi, Ankara, 2006
Weekly Detailed Course Contents
Week 1 - Theoretical
The concept of quality , key factors that make up Quality, Quality Pioneers
Week 1 - Preparation Work
Related chapter in the course book
Week 2 - Theoretical
Japanese Management, characteristics of Japanese quality control system
Week 2 - Preparation Work
Related chapter in the course book
Week 3 - Theoretical
Basic Principles of Total Quality Management
Week 3 - Preparation Work
Related chapter in the course book
Week 4 - Theoretical
Quality Costs, classification of quality cost , quality cost types
Week 4 - Preparation Work
Related chapter in the course book
Week 5 - Theoretical
Quality Circles
Week 5 - Preparation Work
Related chapter in the course book
Week 6 - Theoretical
Problem-solving techniques
Week 6 - Preparation Work
Related chapter in the course book
Week 7 - Theoretical
Quality Education
Week 7 - Preparation Work
Related chapter in the course book
Week 8 - Theoretical
Establishment of Quality System
Week 8 - Preparation Work
Related chapter in the course book
Week 9 - Theoretical
Establishment of Quality System (Midterm)
Week 9 - Preparation Work
Related chapter in the course book
Week 10 - Theoretical
Quality of information technology systems
Week 10 - Preparation Work
Related chapter in the course book
Week 11 - Theoretical
Standardization and Quality
Week 11 - Preparation Work
Related chapter in the course book
Week 12 - Theoretical
ISO 9001 Quality Assurance Systems
Week 12 - Preparation Work
Related chapter in the course book
Week 13 - Theoretical
Customer relations management
Week 13 - Preparation Work
Related chapter in the course book
Week 14 - Theoretical
An overview
Week 14 - Preparation Work
Related chapter in the course book
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory141242
Midterm Examination112113
Final Examination116117
TOTAL WORKLOAD (hours)72
Contribution of Learning Outcomes to Programme Outcomes