Information Package / Course Catalogue
Services Marketing
Course Code: LGT212
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

Logistics and transportation services to understand the marketing mechanisms

Course Content

Logistics and transportation marketing components of the marketing mix (price-product-place-sales increase efforts) to address a holistic look at the individual review

Name of Lecturer(s)
Ins. Ayşenur ÖREN
Learning Outcomes
1.To be able to explain the concept and classification of service
2.Ability to adapt marketing mix elements to the service marketing process
3.Ability to use effective communication and human power correctly in service marketing
4.Determining service quality
5.Ability to direct customer relations in service marketing
Recommended or Required Reading
1.Liman İşletmelerinde Hizmet Pazarlaması - Dr. Soner ESMER - Detay Yayıncılık
2.Müşteri İlişkileri Yönetimi - Anadolu Üniversitesi Yayınları
Weekly Detailed Course Contents
Week 1 - Theoretical
The concept of service and the importance of the service sector
Week 2 - Theoretical
Services and classification of services.
Week 3 - Theoretical
Marketing mix elements in service businesses
Week 4 - Theoretical
Product/service in service marketing
Week 5 - Theoretical
Distribution in service marketing
Week 6 - Theoretical
Price in service marketing
Week 7 - Theoretical
Promotion in service marketing
Week 8 - Theoretical
People in service marketing
Week 9 - Theoretical
Process in service marketing (Quiz)
Week 10 - Theoretical
Physical evidence in service marketing
Week 11 - Theoretical
Processes in service marketing
Week 12 - Theoretical
Service quality
Week 13 - Theoretical
Analysis of Turkish and global brands operating in the service sector I
Week 14 - Theoretical
Analysis of Turkish and global brands operating in the service sector II
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory120336
Assignment101010
Midterm Examination101414
Final Examination101414
TOTAL WORKLOAD (hours)74
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
OÇ-1
5
2
3
3
3
2
3
3
5
3
3
4
OÇ-2
5
2
4
1
4
4
2
2
3
5
4
3
5
OÇ-3
5
2
4
2
4
5
3
2
3
5
4
3
5
OÇ-4
5
2
4
1
4
4
2
2
3
5
4
3
5
OÇ-5
5
2
4
1
4
5
3
2
3
5
4
3
5
Adnan Menderes University - Information Package / Course Catalogue
2026