Information Package / Course Catalogue
Consumer Behavıor
Course Code: İŞY213
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 4
Objectives of the Course

It aims to understand consumer behaviors and the factors that affect these behaviors. Within the scope of the course, it is aimed to learn the concepts of consumption and consumer and to understand consumer models.

Course Content

It covers consumption and consumer-related concepts, consumer behavior and influencing factors, consumers' purchasing decision processes and decision-making styles.

Name of Lecturer(s)
Ins. Emine KARAKUŞ BAŞLAR
Learning Outcomes
1.Understanding of consumption and consumer concepts
2.Learning the factors affecting consumer behavior
3.Learning consumer behavior models
4.Learning the purchasing decision processes of consumers
5.Understanding consumer decision-making styles
Recommended or Required Reading
1.Consumer Behavior – Remzi ALTUNIŞIK- A. Hamdi İSLAMOĞLU
2.Consumer Behavior -Yavuz ODABAŞI – Gülfidan BARIŞ, Mediacat Publications,2019
3.Consumer Behavior -Abdullah OKUMUŞ, Türkmen Bookstore,2013
Weekly Detailed Course Contents
Week 1 - Theoretical
Consumption and Consumer Related Concepts
Week 2 - Theoretical
Characteristics of Consumer Behavior
Week 3 - Theoretical
Consumer Behavior Models-1
Week 4 - Theoretical
Consumer Behavior Models-2
Week 5 - Theoretical
Factors Affecting Consumer Behaviors-1
Week 6 - Theoretical
Factors Affecting Consumer Behaviors-2
Week 7 - Theoretical
Consumer Purchase Decision Process-1
Week 8 - Theoretical
Consumer Purchase Decision Process-2
Week 9 - Theoretical
Consumer Decision Making Styles
Week 10 - Theoretical
Customer relations management
Week 11 - Theoretical
Creating customer value
Week 12 - Theoretical
Measuring customer satisfaction
Week 13 - Theoretical
Customer complaints management
Week 14 - Theoretical
Current CRM Applications
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140342
Assignment102525
Midterm Examination113013
Final Examination120020
TOTAL WORKLOAD (hours)100
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
OÇ-1
5
2
4
5
4
4
4
5
5
5
5
OÇ-2
5
2
4
4
4
4
4
5
5
5
5
OÇ-3
5
2
4
5
4
4
4
4
5
5
5
OÇ-4
5
2
4
4
5
5
3
3
5
5
5
OÇ-5
4
3
3
5
5
5
4
4
4
5
5
Adnan Menderes University - Information Package / Course Catalogue
2026