Information Package / Course Catalogue
Total Quality Management
Course Code: HİT213
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

Total Quality-conscious, Total Quality Management principles, knows the application steps and processes that implement the business today is to educate students who are knowledgeable about the current quality management system standards

Course Content

Competition and quality concepts, and quality of the historical development of quality gurus, Philosophy and Principles of Total Quality Management, quality culture in organizations and activities, the responsibilities of quality, continuous improvement (Kaizen), quality costs, Total Quality Management, Suppliers, EFQM Excellence Model, Quality Management Systems, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA: 8000 Standards

Name of Lecturer(s)
Ins. Nupel AZİZOĞLU
Learning Outcomes
1.to know the basic quality concepts, quality development, dimensions and components
2.•to know quality gurus and their contribution to the quality
3. to know Total Quality Management and its principles
4. to know Total Quality Management applicatio n phases
5.Standard definition, types, and be able to distinguish between the concepts of standardization
Recommended or Required Reading
Weekly Detailed Course Contents
Week 1 - Theoretical
The concept of quality and general definitions, historical development of quality, quality gurus
Week 2 - Theoretical
Total Quality Management and Policy (Process Approach, continuous improvement (Kaizen))
Week 3 - Theoretical
Principles of Total Quality Management (Leadership, Total Participation)
Week 4 - Theoretical
Total Quality Management and its principles (Suppliers and Cooperation, Customer Focus)
Week 5 - Theoretical
The quality culture in organizations and quality responsibilities in activities
Week 6 - Theoretical
TQM Implementation Steps, Quality (dis) Cost
Week 7 - Theoretical
Total Productive Maintenance
Week 8 - Theoretical
SA 8000 Social Responsibility Standard
Week 9 - Theoretical
Standard Definition, types and importance of standardization
Week 10 - Theoretical
TS-EN-ISO 9000:2000 Quality Management System Standard
Week 11 - Theoretical
EFQM Excellence Model and Self-Assessment
Week 12 - Theoretical
TS-EN-ISO 14000 Environmental Management System Standard
Week 13 - Theoretical
TS-EN-ISO 27000 Standard for Information Management
Week 14 - Theoretical
Occupational Safety and OHSAS 18001 Occupational Health and Safety Management System
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory141242
Midterm Examination1314
Final Examination1314
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
OÇ-1
4
4
4
5
5
5
5
5
5
5
5
OÇ-2
OÇ-3
5
5
5
5
5
5
5
5
5
5
5
OÇ-4
OÇ-5
Adnan Menderes University - Information Package / Course Catalogue
2026