Information Package / Course Catalogue
Quality Assurance and Standards
Course Code: AMH261
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

In this course, it aims to teach to competence the implementation of quality management systems.

Course Content

The Concept of Quality The Concept of Quality, Standard -Standardization Standard -Standardization The Importance of Standard in Manufacturing and Service Sector Management Quality and Standards Management Quality and Standards Environmental Standards Environmental Standards Quality Management System Models Quality Management System Models Strategic Management Strategic Management Participate to Manegement Process Management System Resorce Management System EFQM Excellence Model

Name of Lecturer(s)
Learning Outcomes
1.Analyzes and designs the infrastructure of a quality management system within the context of healthcare services and clinical processes.
2.Implements national and international quality standards in healthcare services based on patient safety and quality requirements.
3.Assesses process performance through statistical quality control techniques and proposes improvement strategies.
4.Applies quality management principles in operating room and clinical service processes and analyzes the outcomes.
5.Plans standardization processes, monitors them using information technologies, and manages them effectively within a team.
Recommended or Required Reading
1.Quality Management and Accreditation in Healthcare, Nobel Academic Publishing, 2025
2.Özkoç, Ö. (2022). Quality management theory and practice in healthcare services based on SAS, JCI, and SKS. 1st ed. Altınbaş University Publications, Istanbul.
Weekly Detailed Course Contents
Week 1 - Theoretical
The Concept of Quality and its Historical Development
Week 2 - Theoretical
Quality Management Systems
Week 3 - Theoretical
Patient Safety
Week 4 - Theoretical
Performance and Measurement Indicators in Healthcare/QUIZ
Week 5 - Theoretical
Patient Satisfaction and Communication
Week 6 - Theoretical
Employee Safety
Week 7 - Theoretical
General Review Before the Midterm Exam
Week 8 - Theoretical
Quality Management System Models- Midterm Exam
Week 9 - Theoretical
Total Quality Management
Week 10 - Theoretical
Quality Models
Week 11 - Theoretical
Quality Tools
Week 12 - Theoretical
Process Management System
Week 13 - Theoretical
Resorce Management System
Week 14 - Theoretical
The Importance of Teams and Teamwork
Assessment Methods and Criteria
Type of AssessmentCountPercent
Attending Lectures1%5
Quiz1%5
Midterm Examination1%30
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Presentation 1112
Quiz115116
Midterm Examination115116
Final Examination110111
TOTAL WORKLOAD (hours)73
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
OÇ-1
3
3
3
5
4
4
3
5
4
3
3
4
3
OÇ-2
4
4
4
5
5
4
3
5
3
3
3
3
3
OÇ-3
3
3
3
5
4
4
3
5
4
3
3
4
3
OÇ-4
3
4
4
4
5
4
3
5
4
4
4
5
3
OÇ-5
4
4
4
5
5
4
5
5
5
5
4
5
3
Adnan Menderes University - Information Package / Course Catalogue
2026