Information Package / Course Catalogue
Service Management and Organization
Course Code: OTT151
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 3
Lab: 2
ECTS: 4
Objectives of the Course

Service management and organizational skills

Course Content

Service organization, business plan, tools, equipment and equipment needs, spare parts control, parts specifications and standards, spare parts catalogs, supplier companies detection, inventory control, inventory control programs, cost accounting and pricing, document registration systems, reporting and archiving

Name of Lecturer(s)
Learning Outcomes
1.The student workshops and service environment, according to the Authority standard; organization of work to do and will be able to control.
2.Students may be able to run them alongside the distribution of tasks to employees and making business plans.
3.Student workshops and service environment, according to corporate standards; the stock will be able to follow, by means of the time and cost analysis report will be prepared keeping records.
4.To be able to make decision making in independent work, to work in interdisciplinary and interdisciplinary team, to have professional ethical values ??and quality and safety awareness.
5. To be able to understand the modern information required by the sector, the developing and changing technologies and to understand the customer expectations and the importance of customer relations.
Recommended or Required Reading
1.Megep lecture notes
Weekly Detailed Course Contents
Week 1 - Theoretical
Service organizations
Week 2 - Theoretical
Inside job descriptions Authority
Week 3 - Theoretical
Business plan
Week 4 - Theoretical
Tools, identification of materials and equipment needs
Week 5 - Theoretical
Spare parts control
Week 6 - Theoretical
Part specifications and standards
Week 7 - Theoretical
Order and needs form
Week 8 - Theoretical
Spare parts catalogs, to identify supplier companies (Midterm)
Week 9 - Theoretical
Stock control and inventory control programs
Week 10 - Theoretical
Stock control and inventory control programs
Week 11 - Theoretical
Cost accounting and pricing
Week 12 - Theoretical
Documents recording systems
Week 13 - Theoretical
Documents recording systems
Week 14 - Theoretical
reporting-archiving
Assessment Methods and Criteria
Type of AssessmentCountPercent
Attending Lectures1%5
Quiz1%5
Midterm Examination1%30
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Assignment100330
Individual Work100220
Quiz100110
Midterm Examination1516
Final Examination1516
TOTAL WORKLOAD (hours)100
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
OÇ-1
4
3
5
3
2
4
2
5
3
OÇ-2
4
3
5
3
2
4
2
5
4
OÇ-3
4
3
5
3
2
4
2
5
4
OÇ-4
3
4
4
5
4
4
1
2
4
4
OÇ-5
3
5
2
3
2
3
5
3
5
3
4
Adnan Menderes University - Information Package / Course Catalogue
2026