Information Package / Course Catalogue
| Course Code | : PSY110 |
| Course Type | : Area Elective |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 3 |
| Prt. | : 0 |
| Credit | : 3 |
| Lab | : 0 |
| ECTS | : 4 |
The aim of this course is to teach customer related concepts such as customer retention, acquisition, customer relationship measurement.
Examining customer relations in terms of business management, employees and customers
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| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %70 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 3 | 2 | 14 | 48 |
| Midterm Examination | 1 | 5 | 15 | 20 |
| Final Examination | 1 | 1 | 31 | 32 |
| TOTAL WORKLOAD (hours) | 100 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | PÇ-9 | PÇ-10 | |
OÇ-1 | 4 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 4 |
OÇ-2 | 5 | 3 | 4 | 5 | 4 | 4 | 5 | 4 | 5 | 4 |
OÇ-3 | 3 | 5 | 4 | 5 | 4 | 5 | 4 | 5 | 5 | 4 |
OÇ-4 | 4 | 3 | 5 | 4 | 5 | 4 | 5 | 4 | 5 | 4 |
OÇ-5 | 5 | 4 | 3 | 5 | 4 | 3 | 5 | 4 | 4 | 4 |