Information Package / Course Catalogue
Course Code: 
Course Type: 
Couse Group: 
Education Language: 
Work Placement: 
Theory: 0
Prt.: 0
Credit: 0
Lab: 0
ECTS: 
Objectives of the Course

Course Content

Name of Lecturer(s)
Learning Outcomes
1.To be able to recognize to booking records from the front of the office.
2.To be able to understand making registration process to the guest and understand follow-up works to be done during his stay in hotel
3.To be able to name and express how to output operation made.
4.To be able to grasp the provision necessary communication between housekeeping room department and technical service department about room.
5.To be able to learn how to keep room service records
Recommended or Required Reading
1.Önbüro Uygulamaları ve yönetimi(Ertan Çakmakçı)
Weekly Detailed Course Contents
Week 1 - Theoretical
Register at front office
Week 2 - Theoretical
Making changes on the reservations recordings and make a groupe reservations
Week 3 - Theoretical
opening of the guest records who check in hotel
Week 4 - Theoretical
making the necessary changes on the records
Week 5 - Theoretical
Making operations front cash to the quest
Week 6 - Theoretical
Opening quest account, recording expenses, tracking
Week 7 - Theoretical
exit process of guest
Week 8 - Theoretical
Procssing of status of the rooms (Clean / Dirty) (communication with the provision of Housekeeping department)
Week 9 - Intermediate Exam
Midterm
Week 10 - Theoretical
Tracking statistics about rooms
Week 11 - Theoretical
making the night operations
Week 12 - Theoretical
Examination of the lists used in front office
Week 13 - Theoretical
Investigation of Short cut keys
Week 14 - Theoretical
Hotel activity record.
Week 15 - Theoretical
Tracking malfunctions of rooms (providing technical service communication)
Week 16 - Theoretical
Final Exame
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Lecture - Practice140228
Midterm Examination1819
Final Examination1819
TOTAL WORKLOAD (hours)74
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
OÇ-1
5
OÇ-2
5
OÇ-3
5
OÇ-4
5
OÇ-5
5
Adnan Menderes University - Information Package / Course Catalogue
2026