To learn and apply quality management methods, techniques and models that can offer solutions to the historical development of the quality phenomenon and the problems that these businesses may encounter in the management of all processes in tourism enterprises.

Quality Management Systems course aims to teach the historical development of the concept of quality in tourism enterprises and quality methods, techniques and models that will provide solutions to business problems. The course starts with the evolution of the concept of quality and the history of quality management. Then, the basic principles of quality management systems (QMS) and related standards such as ISO 9001 are discussed. Quality management techniques and tools such as Total Quality Management (TQM), Kaizen, Six Sigma, Lean Management and Benchmarking are examined. In addition, quality management practices and measurement of service quality in different areas such as accommodation, food and beverage and travel agencies in the tourism sector are emphasized. The course continues with quality auditing and continuous improvement processes, customer satisfaction measurement techniques, feedback and complaint management. Current quality management approaches such as customer orientation, process orientation, leadership and employee involvement are also covered. Case studies on the contribution of quality management methods to solving business problems and problem solving techniques are conducted. Finally, quality management projects are planned and implemented through real life examples and hands-on projects. At the end of the course, students will be able to understand and apply quality management systems, develop quality processes in tourism businesses and solve business problems using quality tools. They will also develop a continuous improvement and customer satisfaction oriented approach. This course aims to provide students with theoretical knowledge and practical skills.