Information Package / Course Catalogue
Course Code: 
Course Type: 
Couse Group: 
Education Language: 
Work Placement: 
Theory: 0
Prt.: 0
Credit: 0
Lab: 0
ECTS: 
Objectives of the Course

Course Content

Name of Lecturer(s)
Learning Outcomes
1.Know the concept of quality management system in the tourism business.
2.Know the quality management system processes
3.To learn Japanese quality systems
4.Model and analyze the quality management system from an organizational perspective
5.To have information about determining and maintaining quality standards
Recommended or Required Reading
1.Kalite Yönetimi ve Planlaması - Ekin Basım Yayın
Weekly Detailed Course Contents
Week 1 - Theoretical
Introduction and Basic Concepts
Week 1 - Preparation Work
reading
Week 2 - Theoretical
Fundamentals of Management Systems
Week 2 - Preparation Work
reading
Week 3 - Theoretical
Total Quality Management (TQM)
Week 3 - Preparation Work
reading
Week 4 - Theoretical
Continuous Improvement and Kaizen
Week 4 - Preparation Work
reading
Week 5 - Theoretical
Six Sigma and Lean Management
Week 5 - Preparation Work
reading
Week 6 - Theoretical
Quality improvement tools and methods
Week 6 - Preparation Work
reading
Week 7 - Theoretical
Quality and service quality in tourism
Week 7 - Preparation Work
reading
Week 8 - Theoretical
Evaluation of service quality in hospitality service
Week 8 - Preparation Work
reading
Week 9 - Intermediate Exam
midterm
Week 10 - Theoretical
ISO 9001 Quality Management System
Week 10 - Preparation Work
reading
Week 11 - Theoretical
ISO 22000 Food Safety System
Week 11 - Preparation Work
reading
Week 12 - Theoretical
ISO 14000 Environmental Management Systems
Week 12 - Preparation Work
reading
Week 13 - Theoretical
Excellence and Self-assessment models
Week 13 - Preparation Work
reading
Week 14 - Theoretical
Deming and Malcolm Baldridge Award
Week 14 - Preparation Work
reading
Week 15 - Theoretical
Business Problems and Quality Management
Week 15 - Preparation Work
reading
Week 16 - Final Exam
Final exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory141356
Midterm Examination1819
Final Examination1819
TOTAL WORKLOAD (hours)74
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
OÇ-1
2
2
2
2
2
2
2
2
1
5
OÇ-2
2
2
2
2
2
2
2
2
1
5
OÇ-3
2
2
2
2
2
2
2
2
1
5
OÇ-4
2
2
2
2
2
2
2
2
1
5
OÇ-5
2
2
2
2
2
2
2
2
1
5
Adnan Menderes University - Information Package / Course Catalogue
2026