Information Package / Course Catalogue
Conflict Management And Problem Solving Techniques
Course Code: SYB406
Course Type: Required
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 5
Objectives of the Course

Without forgetting that conflicts are inevitable, it is aimed that participants can manage the conflict in a positive way by creating a timely and positive environment.

Course Content

Conflict / Performance Relationship, Strategies Used In Conflict Resolution, Conflict Resolution Stages, What Is The Problem?, Basic Problem solving techniques, Conflict Management and organization, organizational conflict and Management ways, conflict resolution methods, positive and negative aspects of conflict, ways to follow the leader in Conflict Analysis

Name of Lecturer(s)
Learning Outcomes
1.Describe concepts of conflict and conflict management
2.Know the phases, types and sources of conflict
3.Know the consequences of conflict and management strategies
4.Describe the process of taking control of anger
5.Has information about communication and mediation in the conflict process
Recommended or Required Reading
1.Aytül Ayşe ÖZDEMİR, Çetin TERZİ, Coşkun BAYRAK (2012) Conflict and Stress Management-1, Anadolu University Open Education Faculty Publications, Eskişehir
2.Altan EŞSİZOĞLU, Burhanettin IŞIKLI, Gülcan GÜLEÇ (2012) Conflict and Stress Management-2, Anadolu University Open Education Faculty Publications, Eskişehir
3.Emin Karip (2013) Conflict Management, Pegem Academy, Istanbul
4.Cinnie Noble (2014) Conflict Management Coaching: The CINERGY™ Model, Amazon Publishing
5.Barbara A. Budjac Corvette (2007) Conflict Management: A Practical Guide to Developing Negotiation Strategies, Pearson
6.Andy Grossman, Andy Rogers (2013) Effective Conflict Management, ICSA Publishing
Weekly Detailed Course Contents
Week 1 - Theoretical
Definition of conflict concept. When does the conflict occur?
Week 2 - Theoretical
Management's view and relationship to conflict
Week 3 - Theoretical
Conflict Stages (1st, 2nd and 3rd stage)
Week 4 - Theoretical
Steps of the Conflict (Simple difference, disagreement, Intransigence, Opposition, Legal conflict, Violence and fight)
Week 5 - Theoretical
Types of Conflict (by Source and Level of Conflict)
Week 6 - Theoretical
Sources of Conflict (Structural Theory, Psycho-cultural Theory)
Week 7 - Theoretical
Individual Resources of the Conflict
Week 8 - Intermediate Exam
Midterm
Week 9 - Theoretical
Id, Ego, Superego definitions, Conclusions of the Conflict
Week 10 - Theoretical
Conflict Management, Process of Managing Organizational Conflict
Week 11 - Theoretical
Basic skills to manage in conflict management, Observation and detection of conflicts, Report of conflict observers
Week 12 - Theoretical
Factors Affecting Conflict Management
Week 13 - Theoretical
Conflict Management Strategies, Appropriate Strategy Selection
Week 14 - Theoretical
Anger management and process
Week 15 - Final Exam
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory141356
Assignment39336
Individual Work110111
Midterm Examination19110
Final Examination111112
TOTAL WORKLOAD (hours)125
Contribution of Learning Outcomes to Programme Outcomes