Information Package / Course Catalogue
Front Office Applications
Course Code: HOM432
Course Type: Area Elective
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 6
Prt.: 24
Credit: 18
Lab: 0
ECTS: 30
Objectives of the Course

In order to introduce hospitality management students to the front office department and help them adapt to hotel industry

Course Content

In order to familiarize the students with the industry.

Name of Lecturer(s)
Learning Outcomes
1.To learn about the front office procedure and relations with other departments.
2.To know about the hardware and equipment used in front office.
3.Personal SWOT analysis and forecasting of career plans
4.Experience in stress management and working under pressure
5.Having experience in service planning and priority should be given time.
Recommended or Required Reading
1.Konaklama İşletmelerinde Önbüro Operasyonları ve Yönetimi (Örnek Önbüro Modülleri)
Weekly Detailed Course Contents
Week 1 - Theoretical
Orientation training .
Week 1 - Preparation Work
Reading
Week 2 - Theoretical
The place and impotance of front office
Week 2 - Preparation Work
Reading
Week 3 - Theoretical
Guest and room types
Week 3 - Preparation Work
Reading
Week 4 - Theoretical
Front office department and organization scheme
Week 4 - Preparation Work
Reading
Week 5 - Theoretical
Relations with other departments
Week 5 - Preparation Work
Reading
Week 6 - Theoretical
Pre arrival organization.
Week 6 - Preparation Work
Reading
Week 7 - Theoretical
Reservation
Week 7 - Preparation Work
Reading
Week 8 - Theoretical
Group reservation
Week 8 - Preparation Work
Reading
Week 9 - Theoretical
Telephone Procesess
Week 10 - Theoretical
Reception
Week 10 - Preparation Work
Reading
Week 11 - Theoretical
Frontcash
Week 11 - Preparation Work
Reading
Week 12 - Theoretical
Vip guests check in and out
Week 12 - Preparation Work
Reading
Week 13 - Theoretical
Check out
Week 13 - Preparation Work
Reading
Week 14 - Theoretical
Night procedures in front office
Week 14 - Preparation Work
Reading
Week 15 - Theoretical
Revision
Week 15 - Preparation Work
Reading
Week 16 - Theoretical
Reading
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%70
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Practice8409756
Midterm Examination1000
Final Examination1000
TOTAL WORKLOAD (hours)756
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
OÇ-1
5
5
5
5
5
1
1
5
2
5
5
5
5
5
5
5
OÇ-2
5
5
5
5
5
1
1
5
2
5
5
5
5
5
5
5
OÇ-3
5
5
5
5
5
1
1
5
2
5
5
5
5
5
5
5
OÇ-4
5
5
5
5
5
1
1
5
2
5
5
5
5
5
5
5
OÇ-5
5
5
5
5
5
1
1
5
2
5
5
5
5
5
5
5
Adnan Menderes University - Information Package / Course Catalogue
2026