Information Package / Course Catalogue
Practice in Hospitality Industry II
Course Code: YHM402
Course Type: Area Elective
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 12
Prt.: 24
Credit: 24
Lab: 0
ECTS: 30
Objectives of the Course

In order to introduce hospitality management students to the hotel departments and help them adapt to hotel industry

Course Content

In order to familiarize the students with the industry.

Name of Lecturer(s)
Learning Outcomes
1.To learn about the front office procedure and relations with other departments
2.To know about the hardware and equipment used in front office
3.Recognition and adoption of hierarchical order in hospitality establishments
4.The fulfillment of customer needs and needs in accommodation establishments
5.Transfer of the acquired theoretical infrastructure into practice
Recommended or Required Reading
1.Otel İşletmelerinin Yönetimi (Orhan Batman)
Weekly Detailed Course Contents
Week 1 - Practice
Orientation training .
Week 2 - Practice
The place and impotance of front office
Week 3 - Practice
Guest and room types
Week 4 - Practice
Front office department and organization scheme
Week 5 - Practice
Relations with other departments
Week 6 - Practice
Pre arrival organization
Week 7 - Practice
Reservation
Week 8 - Practice
Group reservation
Week 9 - Practice
Telephone Procesess
Week 10 - Practice
Reception operations
Week 11 - Practice
Frontcash
Week 12 - Practice
Vip guests check in and out
Week 13 - Practice
Check out
Week 14 - Practice
Night procedures in front office
Week 15 - Practice
Other daily operations
Week 16 - Practice
Other daily operations
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%70
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Practice9308744
TOTAL WORKLOAD (hours)744
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
OÇ-1
5
5
5
5
5
5
5
5
5
5
5
5
2
5
5
5
OÇ-2
5
5
5
5
5
5
5
5
5
5
5
5
2
5
5
5
OÇ-3
5
5
5
5
5
5
5
5
5
5
5
5
2
5
5
5
OÇ-4
5
5
5
5
5
5
5
5
5
5
5
5
2
5
5
5
OÇ-5
5
5
5
5
5
5
5
5
5
5
5
5
2
5
5
5
Adnan Menderes University - Information Package / Course Catalogue
2026