Information Package / Course Catalogue
Total Quality Management (english)
Course Code: YHM447
Course Type: Required
Couse Group: First Cycle (Bachelor's Degree)
Education Language: English
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

The aim of this course is to provide the students with the basic concepts of total quality management.

Course Content

Concept of quality, development of quality concept Global competition and new management paradigms Differences between total quality management and classical management Total quality management philosophy and principles Total quality management tools Total quality management applications Quality control circles Implementation of total quality management Leadership and importance of total quality management Total quality management success factors of criticism for its quality management total quality management, quality awards in quality practice in Turkey

Name of Lecturer(s)
Learning Outcomes
1.Define the concept of quality.
2.To explain total quality management philosophy and culture.
3.To explain total quality management tools and techniques.
4.To discuss human and process performance in the formation of quality.
5.To discuss the applications of total quality management.
Recommended or Required Reading
1.quality systems in hospitality services
2.ISO 9001: 2000 and Computer Aided Application in Total Quality Management in Service Businesses
Weekly Detailed Course Contents
Week 1 - Theoretical
Hospitality Businesses Definition of hospitality businesses Properties of hospitality and accommodation establishments Classification of hospitality and accommodation establishments
Week 2 - Theoretical
Service and Service Sector Overview Description of service Service features Classification of services Service industry Relationship between service and production sectors
Week 3 - Theoretical
Quality, Quality Culture and Continuous Development Quality definition Characteristics of quality Scientific development of quality Basic principles of total quality management and quality improvement To develop quality culture Quality management transformation strategies Continuous development and process management
Week 4 - Theoretical
International Quality Management Systems ISO 9000 series quality system standards The relationship between quality management and Iso Quality systems in continuous improvement The importance of ISO 9000 for businesses Find out more about ISO quality management system certification Some data and facts about the world and to international standards in Turkey
Week 5 - Theoretical
TS En ISO 9001: 2008 Quality Management Systems SO 9001: 2000 and ISO 9001: 2008 Quality Management System Quality management system Responsibility of management Resource management Product realization Measurement, analysis and improvement ISO 9001: 2008 quality management system revision A general assessment of the TS EN ISO 9001: 2008 quality management system standard
Week 6 - Theoretical
TS EN ISO 9001: 2008 Quality Management System ISO 9001: 2000 and ISO 9001: 2008 Quality Management Systems Quality management system Responsibility of management Resource management Product realization Measurement, analysis and improvement ISO 9001: 2008 Quality Management System Revision An overall assessment of the TS EN ISO 9001: 2008 quality management system standard
Week 7 - Theoretical
TS EN ISO 22000: 2005 Food Safety Management Systems - Requirements for All Organizations in the Food Chain ISO 22000: 2005 food safety management systems Food safety management system Responsibility of management Resource management Perform secure product planning Validation, verification and improvement of the food safety management system TS EN ISO 22000: 2005 food safety management systems - an overall assessment of the requirements standard for all organizations in the food chain
Week 8 - Theoretical
TS EN ISO 14001: 2004 Environmental Management Systems - Terms and Conditions TS EN ISO 14001: 2004 Environmental Management Systems - Requirements and User Manual Standard Introduction, Terms and Tariffs Conditions of Environmental Management System Guidelines for the Use of the Standard TS EN ISO 14001: 2004 Environmental Management Systems - A General Evaluation of the Terms and User's Guide Standard
Week 9 - Intermediate Exam
midterm exam
Week 10 - Theoretical
TS 18001: 2008 Occupational Health and Safety Management Systems Requirements TS 18001: 2008 Occupational Health and Safety Management Systems Requirements Standard TS 18001: 2008 Introduction to Occupational Health and Safety Scope Terms and Recipes ISG Management System Requirements Placement with TS 18001, TS 18002 and ILO-OSH Occupational Safety and Health Management Systems Guide TS 18001 Occupational Health and Safety Management Systems Requirements Standard
Week 11 - Theoretical
Preparation of Quality Manual and Certificates Quality Manual Basics Organization of Documents and Obligations Benchmarking and Its Importance The concept of benchmarking and its importance Types of Benchmarking
Week 12 - Theoretical
Quality Awards EFQM Excellence Model RADAR and EFQM Model Criterion Weights Deming Award Malcolm Baldridge Award
Week 13 - Theoretical
Outsourching, Taguchi and Six Sigma Outsourcing Taguchi method Six sigma and Lean six sigma
Week 14 - Final Exam
final exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%70
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory151245
Assignment27014
Midterm Examination1516
Final Examination110111
TOTAL WORKLOAD (hours)76
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
OÇ-1
5
5
5
2
2
2
5
2
5
1
5
5
OÇ-2
5
5
5
2
2
2
5
2
5
1
5
5
OÇ-3
5
5
5
2
2
2
5
2
5
1
5
5
OÇ-4
5
5
5
2
2
2
5
2
5
1
5
5
OÇ-5
5
5
5
2
2
2
5
2
5
1
5
5
Adnan Menderes University - Information Package / Course Catalogue
2026