Information Package / Course Catalogue
| Course Code | : SRB210 |
| Course Type | : Required |
| Couse Group | : First Cycle (Bachelor's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 2 |
| Prt. | : 2 |
| Credit | : 3 |
| Lab | : 0 |
| ECTS | : 3 |
This course is intented for ss who are in close contact with guests so its main target is to introduce new features to challenge, to enrich professional vocabulary, listening, speaking and writing skills in order to communicate successfully with the general puplic and should prove beneficial to all employees working in the tour agencies.
In parallel with the course objectives, the aim of the course mainly includes studies about hotel/tour reservations, informing the guests about the service and departments in hotel and travel managements, reading and comprehending the explanatory brochures of hotel/travel managements, improving the skills for reading, comrehending, writing and listening to the dialogues for welcoming and seeing of the guests.
| 1. | Çalıştıkları ve/veya yaşadıkları bölgenin tarihi, kültürü ve folklörü hakkında detaylı bilgi verebilir. To be able to express detailed information about the history,culture and folklore of the region they live/work. |
| 2. | Misafirlere önerilerde bulunabilme ve onları yönlendirme becerileri artar. To be able to make suggestions and direct the customers |
| 3. | Misafirlere yerel turistik çekim alanları ve ulaşım seçenekleri hakkında tavsiyeler verebilir. To be able to advise on local attractions and transportation |
| 4. | Misafirlerin farklı sorunlarına çözümler üretebilir ve şikayetlerini cevaplar. To be able to deal with customer problems and complaints |
| 5. | Sektörde kullanılan terimleri tanır. To be able to recognize the vocational terms of the sector. |
| 1. | Step Up for Tourism 1 |
| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %70 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 2 | 1 | 42 |
| Assignment | 1 | 10 | 2 | 12 |
| Midterm Examination | 1 | 10 | 1 | 11 |
| Final Examination | 1 | 10 | 1 | 11 |
| TOTAL WORKLOAD (hours) | 76 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | PÇ-9 | PÇ-10 | PÇ-11 | PÇ-12 | PÇ-13 | PÇ-14 | PÇ-15 | PÇ-16 | PÇ-17 | PÇ-18 | |
OÇ-1 | 3 | 2 | 4 | 5 | 2 | 2 | 3 | 3 | 2 | 4 | 3 | 4 | 4 | 3 | 5 | 5 | 3 | |
OÇ-2 | 2 | 3 | 2 | 3 | 3 | 4 | 3 | 5 | 3 | 2 | 3 | 4 | 3 | 3 | 2 | 4 | 3 | 3 |
OÇ-3 | 3 | 3 | 3 | 2 | 2 | 4 | 2 | 3 | 2 | 4 | 3 | 2 | 4 | 3 | 3 | 2 | 3 | 3 |
OÇ-4 | 3 | 3 | 3 | 2 | 2 | 2 | 4 | 4 | 2 | 3 | 2 | 3 | 2 | 4 | 5 | 3 | 3 | 4 |
OÇ-5 | 2 | 2 | 2 | 2 | 3 | 3 | 4 | 4 | 3 | 3 | 5 | 5 | 2 | 2 | 3 | 3 | 2 | 2 |