Week 1 - Theoretical
The students learn giving information to their guests about their hotels and about the services offered by their hotels
Week 1 - Preparation Work
Reading of texts, use of dictionary for unknown words
Week 2 - Theoretical
The students learn to find solutions for any problems of guests in their hotels.
Week 2 - Preparation Work
Reading of texts
Week 3 - Theoretical
Some exercises about this topic (guests problems in hotels)
Week 4 - Theoretical
The students learn to make reservation via phone speaking.
Week 4 - Preparation Work
Reading of texts
Week 5 - Theoretical
The students learn to make cancellation of reservations in their hotels.
Week 5 - Preparation Work
Reading of texts
Week 6 - Theoretical
Some exercises about this topic (cancellation of reservations)
Week 7 - Theoretical
The students learn to create using the phone station services, phone connection, notifying-forwarding
Week 7 - Preparation Work
Reading of texts, use of dictionary for unknown words
Week 8 - Theoretical
Repeat of learned topics and preparation to the midterms exam
Week 9 - Intermediate Exam
Midterms week
Week 10 - Theoretical
The students learn to create the tour programs and they suggest them their guests.
Week 10 - Preparation Work
Reading of texts, use of dictionary for unknown words
Week 11 - Theoretical
Some exercises about this topic (Tour programs)
Week 12 - Theoretical
The students learn to find a connection with car rental stations for “rent a car”
Week 12 - Preparation Work
Reading of text
Week 13 - Theoretical
Some exercises about this topic (rent a car)
Week 14 - Theoretical
Exercises for general repeats and final exam preparations.
Week 15 - Theoretical
Exercises for general repeats and final exam preparations.
Week 16 - Final Exam
Final exam
