Information Package / Course Catalogue
Practice Training
Course Code: AGE310
Course Type: Required
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 0
Prt.: 16
Credit: 8
Lab: 0
ECTS: 8
Objectives of the Course

By working in a seyahat A ”class travel agency, the student will be have a general knowledge of relations, daily operations and future plans. provide. To provide the necessary conditions for the application of theoretical knowledge.

Course Content

Basic operation of business; Departments and duties of departments; General duties and responsibilities; The functioning of the marketing department; Operation of sales department; Customer relationship daily operations. Formation and sale of tour package.

Name of Lecturer(s)
Learning Outcomes
1. Gains knowledge of the general characteristics of the travel industry.
2. Have information about travel agency operations.
3. Learns to create a daily tour program.
4. Learns to sell agency tours.
5.Learns how to communicate with customers.
6.Learns to solve customer complaints.
7.Learns to organize transfers operations.
Recommended or Required Reading
1. Information meeting organized by the instructor.
2.Internship guide prepared by the internship coordinator.
Weekly Detailed Course Contents
Week 1 - Practice
To constantly observe the basic operation of the business.
Week 2 - Practice
To understand the departments and their duties.
Week 3 - Practice
Undertake responsibility as an agency staff.
Week 4 - Practice
Monitor the functioning of the marketing department.
Week 5 - Practice
Monitor the functioning of the sales department. Selling tours.
Week 6 - Practice
Communicate with customers. Solve customer problems.
Week 7 - Practice
To take part in the daily operations of the agency.
Week 8 - Practice
Participate in transfer operations.
Week 9 - Practice
Organizing transfer operations.
Week 10 - Practice
Create a daily tour package.
Assessment Methods and Criteria
Type of AssessmentCountPercent
Practice1%100
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Practice1608128
Individual Work751075
TOTAL WORKLOAD (hours)203
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
PÇ-17
PÇ-18
OÇ-1
3
4
5
5
2
4
3
5
5
5
5
5
5
5
5
2
5
5
OÇ-2
3
4
5
5
2
4
3
5
5
5
5
5
5
5
5
2
5
5
OÇ-3
3
4
5
5
2
4
3
5
5
5
5
5
5
5
5
2
5
5
OÇ-4
3
4
5
5
2
4
3
5
5
5
5
5
5
5
5
2
5
5
OÇ-5
3
4
5
5
2
4
3
5
5
5
5
5
5
5
5
2
5
5
OÇ-6
3
4
5
5
2
4
3
5
5
5
5
5
5
5
5
2
5
5
OÇ-7
3
4
5
5
2
4
3
5
5
5
5
5
5
5
5
2
5
5
Adnan Menderes University - Information Package / Course Catalogue
2026