Information Package / Course Catalogue
Total Quality Management
Course Code: YBS351
Course Type: Required
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 6
Objectives of the Course

The aim of this course: To provide students the basic concepts of total quality management, To understand the concept of total quality, provide information that can be applied in the workplace.

Course Content

The concept of quality, the development of the concept of quality, global competition and new management paradigms, the differences between classic management and total quality management, total quality management philosophy and principles, total quality management tools, total quality management practices, quality control circle operation, the implementation of total quality management as a process, total quality management and the importance of leadership, total quality management requirements for success, Critics of the total quality management, total quality management in Turkey, quality awards for quality applications

Name of Lecturer(s)
Prof. Mustafa ÇETİN
Learning Outcomes
1.To define the concept of quality
2. To explain size , the elements, basic quality concepts and development of quality
3.Able to explain the total quality management philosophy and culture
4.Explaining the total quality management tools and techniques
5.To discuss the formation of the quality of the people and process performance
6.To discuss implementation of total quality management
7.To define the quality of the organization and responsibilities of the departments involved in various stages
Recommended or Required Reading
1.Instructor Course Notes
2.Kavrakoğlu, İ. (1996). Toplam Kalite Yönetimi. Kalder Yayınları.
3.Şimşek, M. (2007). Toplam Kalite Yönetimi. Alfa Yayınları.
Weekly Detailed Course Contents
Week 1 - Theoretical
Quality concept and general definitions, historical development of quality
Week 1 - Preparation Work
Course Material
Week 2 - Theoretical
Quality guru
Week 2 - Preparation Work
Course Material
Week 3 - Theoretical
Total Quality Management (TQM) Definition and Guidelines (Process Approach)
Week 3 - Preparation Work
Course Material
Week 4 - Theoretical
TQM principles (continuous improvement (Kaizen))
Week 4 - Preparation Work
Course Material
Week 5 - Theoretical
TQM principles (Leadership, Total Participation)
Week 5 - Preparation Work
Course Material
Week 6 - Theoretical
TQM principles (Suppliers and Cooperation, Customer Focus)
Week 6 - Preparation Work
Course Material
Week 7 - Theoretical
quality culture in organizations
Week 7 - Preparation Work
Course Material
Week 8 - Preparation Work
Course Material
Week 8 - Intermediate Exam
Midterm Exam
Week 9 - Theoretical
Duties and responsibilities in the organization
Week 10 - Theoretical
Duties and responsibilities in the organization
Week 11 - Theoretical
TQM implementation steps
Week 11 - Preparation Work
Course Material
Week 12 - Theoretical
Quality (non quality)cost
Week 12 - Preparation Work
Course Material
Week 13 - Theoretical
Classical management and TQM Comparison - Definition of standards, types of standards and the importance of standardisation, TS-EN-ISO 9000:2008 Quality Management System Standard
Week 13 - Preparation Work
Course Material
Week 14 - Preparation Work
Course Material
Week 14 - Final Exam
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory142370
Assignment72014
Individual Work143042
Midterm Examination1819
Final Examination114115
TOTAL WORKLOAD (hours)150
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
OÇ-1
2
3
3
3
3
OÇ-2
2
2
3
2
2
2
3
3
OÇ-3
2
3
3
3
3
2
2
3
OÇ-4
2
3
3
3
3
3
OÇ-5
2
3
2
OÇ-6
3
2
3
OÇ-7
3
3
2
Adnan Menderes University - Information Package / Course Catalogue
2026