Information Package / Course Catalogue - Adnan Menderes University

General Information Unit Staff Academic Information Programme Outcomes Course Structure Diagram Contact Information

Person Responsible for Information Package

Lec. Ayşe ARSLAN ÖZKAN

Aysun DURMAN

Banu ŞİMŞEK

Fatma KARAGÖZ

Kardelen Eda ESKİN

Neslihan HURDA

Ömer Faruk ALP

Saime Alev TOPÇU

Şadiye Esra ANAZ

Şükran ATLI

N/A Başak Burcu EKE

N/A Gül ERBAY ASLITÜRK

N/A Osman Eralp ÇOLAKOĞLU

N/A Ülker ÇOLAKOĞLU

N/A Ahu YAZICI AYYILDIZ

N/A Gülnur KARAKAŞ TANDOĞAN

N/A Hakan ATAY

N/A Melek Ece ÖNCÜER

N/A Onur İÇÖZ

N/A Tuğrul AYYILDIZ

N/A Vedat ACAR

N/A Battal OĞUZ

N/A Fatih EPİK

N/A Ergün EFENDİ

N/A Funda SÖNMEZATEŞ

N/A Büşra HAFÇI YORULMAZ

N/A Çimen ATAY

N/A Fisun KARABURUN

Course Code	:
Course Type	:
Couse Group	:
Education Language	:
Work Placement	:

Theory	: 0
Prt.	: 0
Credit	: 0
Lab	: 0
ECTS	:

Objectives of the Course

Course Content

Name of Lecturer(s)

Learning Outcomes

1.	To be able to evaluate the five basic functions of management in terms of processes of tour management,
2.	To be able to record the processes of definite reservation, operations of departure and arrivals, transfer, accommodation, returns,evaluation of the operation,
3.	To be able to identify the documents used in tour management and the points to be taken into consideration while using them,
4.	To be able to recognize the importance of complaint and crisis management during the tour.
5.	Gains knowledge of the historical development of the travel industry.
6.	Gains knowledge about Sejour operations.
7.	Have information about inclusive tour and tour types.

Recommended or Required Reading

1.	Çolakoğlu O.E. ,Epik F. ,Efendi E. ,Tur Yönetimi ve Turist Rehberliği 2. Baskı ,Ankara ,Detay Yayıncılık ,2010 .
2.	Çolakoğlu O.E. ,Çolakoğlu Ü. ,Seyahat Acentaları Yönetimi, Ankara ,Detay Yayıncılık ,2007 .

Weekly Detailed Course Contents

Week 1 - Theoretical

The students learn the concept and importance of tour management, and vocational evaluation.

Week 2 - Theoretical

The students get knowledge about the staff that take part in tour management.

Week 3 - Theoretical

The students learn the types of tours on the basis of tour management.

Week 4 - Theoretical

The students learn preparations for season opening in single centered tours.

Week 5 - Theoretical

The students learn the tasks in the operation process.

Week 6 - Theoretical

The students learn package tour contracts.

Week 7 - Theoretical

The students learn complaint management and the rare incidents during the tour season.

Week 8 - Theoretical

Students learn operations for meeting groups.

Week 9 - Theoretical

The students learn the preparations carried out beforehand in sejour tours.

Week 10 - Theoretical

The students learn the preparations carried out beforehand in multicentered tours.

Week 11 - Theoretical

The students learn the services and the operations that are carried out during a tour.

Week 12 - Theoretical

The students learn the concept of departure and the operations carried out following the tour.

Week 13 - Theoretical

The students learn the importance of group psychology on tour management.

Week 14 - Theoretical

The students learn problems related to tourist types.

Assessment Methods and Criteria

Type of Assessment	Count	Percent
Midterm Examination	1	%40
Final Examination	1	%60

Workload Calculation

Activities	Count	Preparation	Time	Total Work Load (hours)
Lecture - Theory	14	1	3	56
Term Project	1	6	0	6
Midterm Examination	1	5	1	6
Final Examination	1	6	1	7
TOTAL WORKLOAD (hours)				75

Contribution of Learning Outcomes to Programme Outcomes

	PÇ-1	PÇ-2	PÇ-3	PÇ-4	PÇ-5	PÇ-6	PÇ-7	PÇ-8	PÇ-9	PÇ-10	PÇ-11	PÇ-12	PÇ-13	PÇ-14	PÇ-15	PÇ-16
OÇ-1	5	4	4	5	4	3	1	4	3	5	5	5	5	3	3	4
OÇ-2	5	4	4	5	4	3	1	4	3	5	5	5	5	3	3	4
OÇ-3	5	4	4	5	4	3	1	4	3	5	5	5	5	3	3	4
OÇ-4	5	4	4	5	4	3	1	4	3	5	5	5	5	3	3	4
OÇ-5	5	4	4	5	4	3	1	4	3	5	5	5	5	3	3	4
OÇ-6	5	4	4	5	4	3	1	4	3	5	5	5	5	3	3	4
OÇ-7	5	4	4	5	4	3	1	4	3	5	5	5	5	3	3	4