Information Package / Course Catalogue
Course Code: 
Course Type: 
Couse Group: 
Education Language: 
Work Placement: 
Theory: 0
Prt.: 0
Credit: 0
Lab: 0
ECTS: 
Objectives of the Course

Course Content

Name of Lecturer(s)
Learning Outcomes
1.Explains the basic structure and operating principles of Global Distribution Systems (GDS).
2.Performs reservation processes for airline tickets, hotels, car rentals, and other travel products using GDS systems.
3.Analyzes the key differences between commonly used GDS platforms such as Amadeus, Sabre, and Galileo.
4.Creates, modifies, and cancels Passenger Name Records (PNRs).
5.Conducts fare pricing, fare rules evaluation, and calendar-based fare analysis.
6.Effectively and accurately uses GDS screen commands (e.g., AN, FXP, TTP).
7.Evaluates the role of GDS in the travel industry and its impact on agency business processes.
8.Identifies common errors in reservation processes and applies corrective actions.
9.Interprets the impact of GDS usage on customer satisfaction and sales performance.
10.Compares manual and automated systems in GDS operations.
Recommended or Required Reading
1.Amadeus reservation and ticketing exercise books, Amadeus training notes.
2.CD/DVD
Weekly Detailed Course Contents
Week 1 - Theoretical
Remembering the Passenger Name Record entries and Exercises.
Week 1 - Preparation Work
Research
Week 2 - Theoretical
Adding Optional Requests to Passenger Name Registration, Passenger Information with Special Feature, Special Requests of Passengers
Week 2 - Preparation Work
Research
Week 3 - Theoretical
Changes to the passenger reservation record, revising the passenger record, adding flight to passenger record, making reservation changes.
Week 3 - Preparation Work
Research
Week 4 - Theoretical
PNR history, Queue system, Amadeus e-mail.
Week 4 - Preparation Work
Research
Week 5 - Theoretical
Passenger information file creation, General Note Entries, Private and Secret Note Entries.
Week 5 - Preparation Work
Research
Week 6 - Theoretical
Reinforcement exercises.
Week 6 - Preparation Work
Research
Week 7 - Theoretical
Fare management and flight note display. Automatic pricing, automatic coding settings, ticket issuance, customer records
Week 7 - Preparation Work
Research
Week 8 - Theoretical
Loading the fare to the passenger reservation record. Creating passenger ticket template.
Week 8 - Preparation Work
Research
Week 9 - Theoretical
Changes to the passenger ticket template. Manuel pricing of journey, IT and NR ticketing.
Week 9 - Preparation Work
Research
Week 10 - Theoretical
Passanger ticket printing and cancelation.
Week 10 - Preparation Work
Research
Week 11 - Theoretical
Passanger ticket reporting and note view.
Week 11 - Preparation Work
Research
Week 12 - Theoretical
Reissue of passanger ticket.
Week 12 - Preparation Work
Research
Week 13 - Theoretical
Reservation changes in passanger ticket.
Week 13 - Preparation Work
Research
Week 14 - Theoretical
General Review
Week 14 - Preparation Work
Research
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140342
Lecture - Practice140114
Assignment7017
Laboratory100110
Midterm Examination1011
Final Examination1011
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
OÇ-1
2
2
3
5
3
3
4
3
3
4
4
5
5
5
5
5
OÇ-2
2
3
5
4
3
3
4
4
3
3
4
4
5
5
5
5
OÇ-3
3
3
4
4
3
3
5
3
4
3
5
5
5
5
5
5
OÇ-4
3
3
5
4
3
3
5
3
3
3
5
5
5
5
5
5
OÇ-5
3
3
5
4
3
3
3
5
3
3
3
5
5
5
5
5
OÇ-6
OÇ-7
OÇ-8
OÇ-9
OÇ-10
Adnan Menderes University - Information Package / Course Catalogue
2026