Information Package / Course Catalogue
Sales Techniques and Management
Course Code: REH442
Course Type: Area Elective
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

It is aimed that students will gain enough knowledge, skills and other competences needed in tourism establishments about the topics of sales techniques and sales methods by taking into account the changing consumer expectation, request and needs.

Course Content

Within the scope of the lesson, firstly, the place and the importance of sales in marketing studies will be explained. Students learn for what purposes they will use “sales” in their professional lives. Subjects will be conveyed according to the working principles of tourism establishments. Planning of sales force, education of salesmen, effective sales techniques, evaluating of management of sales penetrations with regards to the five basis functions and phases of sales process are among the subjects which will be treated

Name of Lecturer(s)
Learning Outcomes
1.To be able to evaluate five basic factors of management activities in terms of sales penetration,
2.To be able to organize the selection, education, payments, motivation and supervision of the marketing team required for tourism operation.
3.To be able to apply efficient marketing techniques
4.Gets information about consumer psychology and buying motives.
5.To be able to explain with what kind of methods sales force of performance evaluation is carried out.
Recommended or Required Reading
1.Yükselen, C. (2010)Satış Yönetimi, 3. Baskı, Ankara, Detay Yayıncılık,
2.Yamamato, G. T. (2007) Satış ve Satış Gücü Yönetimi, Literatür Yayıncılık.
3.İslamoğlu, A. H., ve Altunışık, R. (2009). Satış ve Satış Yönetimi, Sakarya, Sakarya Kitabevi.
Weekly Detailed Course Contents
Week 1 - Theoretical
Preliminary information will be given about the objectives, importance, concept, contents, methods of measurement and sources of the lesson.
Week 2 - Theoretical
Place and importance of sales management and marketing activities, sales will be evaluated with regards to tourism establishments.
Week 3 - Theoretical
Consumer psychology and buying motives will be handled within the perspective of tourism establishments
Week 4 - Theoretical
Process and phases of sales will be given together by giving different examples.
Week 5 - Theoretical
The subject of fulfilling the customers’ objections will be conveyed within the frame of different touristic cultures and consumer behaviours.
Week 6 - Theoretical
Sales planning: the objectives of sales force, strategies of sales force, structure of sales force, size of sales force will be given together.
Week 7 - Theoretical
The subjects of sales forecasting, sales quota and sales budget management will be explained by giving examples with regards to different tourism establishments.
Week 8 - Theoretical
Election of sales personnel and employment procedure will be pared with the process of human resources
Week 9 - Intermediate Exam
Charging, rewarding, supervising, motivating conditions of sales personnel will be explained.
Week 10 - Theoretical
It will be explained with what kind of methods sales force of performance evaluation is carried out.
Week 11 - Theoretical
Effective sales techniques will be explained and role playing activities will be conducted by making use of these information.
Week 12 - Theoretical
Role playing and analysis of case study will be continued.
Week 13 - Theoretical
Role playing and analysis of case study will be continued.
Week 14 - Theoretical
General review will be done and deficiencies will be made up for.
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory141242
Assignment27014
Midterm Examination1819
Final Examination19110
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
OÇ-1
5
4
4
5
4
3
1
5
3
5
5
5
5
5
3
4
OÇ-2
5
4
4
5
4
3
1
5
3
5
5
5
5
5
3
4
OÇ-3
5
4
4
5
4
3
1
5
3
5
5
5
5
5
3
4
OÇ-4
5
4
4
5
4
1
1
5
1
5
5
5
5
5
5
4
OÇ-5
5
4
5
5
5
1
1
5
3
5
5
5
5
5
4
4
Adnan Menderes University - Information Package / Course Catalogue
2026