Information Package / Course Catalogue
Travel Agency
Course Code: REH104
Course Type: Required
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

The aim of the lesson is to acknowledge the students by teaching the basic structural differences in travel industry, especially about travel agencies locations, inclusions, actions and duties.

Course Content

The content of the lesson includes the basic administrative knowledge about travel agencies.

Name of Lecturer(s)
Lec. Melek Ece ÖNCÜER ÇİVİCİ
Learning Outcomes
1.To be able to recognize the importance of travel agencies in travel industry,
2.To be able to explain the regulations and law of travel agencies,
3.To be able to have information about the application and founding procedures of travel agencies,
4.To be able to learn the required information and documents during reservation process,
5.To be able to know the basic knowledge and terminology about air ticketing
Recommended or Required Reading
1.İçöz, O. (2009). Seyahat Acentaları ve Tur Operatörlüğü Yönetimi (6. Basım). Ankara: Turhan Kitabevi.
2.Çolakoğlu, O. E. ve Çolakoğlu Ü. (2007). Seyahat Acentaları Yönetimi. Ankara: Detay Yayıncılık.
3.Öner, Ç. (1997). Seyahat Ticareti. İstanbul: Literatür Yayıncılık.
4.Hacıoğlu, N. (2006). Seyahat Acentacılığı ve Tur Operatörlüğü. Ankara: Nobel Yayın Dağıtım.
5.Ahipaşaoğlu, H. S. ve Arıkan i. (2003). Seyahat İşletmeleri Yönetimi ve Ulaştırma Sistemleri. Ankara: Detay Yayıncılık.
6.Mısırlı, İ.(2006). Seyahat Acentacılığı ve Tur Operatörlüğü. Ankara: Detay Yayıncılık.
7.MEB, (2011). Konaklama ve Seyahat Hizmetleri-Rezervasyon Sistemleri, Ankara.
8.www.tursab.org.tr
Weekly Detailed Course Contents
Week 1 - Theoretical
Introduction: Explanation the aim, content, method, sources and the syllabus of the lesson
Week 2 - Theoretical
Basic concepts about tourism and travel industry
Week 3 - Theoretical
The history and functions of travel agencies’ / the reasons that leads people towards travel agencies
Week 4 - Theoretical
Classification of travel agencies and the differences between tour operators
Week 5 - Theoretical
Management and organization of travel agencies
Week 6 - Theoretical
Travel agency regulations (I)
Week 7 - Theoretical
Travel agency regulations (II)
Week 8 - Theoretical
Travel agency services – reservation procedures
Week 9 - Intermediate Exam
Mid-Term Exam
Week 10 - Theoretical
Travel agency services –Package tour and tour organization
Week 11 - Theoretical
Travel agency services – information procedures (information, customs-visa-passport procedures)
Week 12 - Theoretical
Travel agency services –travel insurance procedures and rent a car
Week 13 - Theoretical
Travel agency services – ticketing and IATA
Week 14 - Theoretical
TURSAB
Week 15 - Theoretical
International tourism and travel organizations
Week 16 - Final Exam
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Practice141242
Midterm Examination114115
Final Examination117118
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
OÇ-1
3
3
3
4
3
3
3
3
2
4
3
4
3
4
1
1
OÇ-2
4
3
3
4
4
3
3
3
2
4
3
3
4
3
1
1
OÇ-3
4
3
3
4
3
3
3
3
2
3
3
3
4
4
1
1
OÇ-4
3
3
3
4
3
3
4
3
3
3
3
3
4
4
1
1
OÇ-5
3
3
3
4
3
3
4
3
2
3
3
3
3
3
1
1
Adnan Menderes University - Information Package / Course Catalogue