Information Package / Course Catalogue
Customer Behavior
Course Code: HİR312
Course Type: Required
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 5
Objectives of the Course

The aim of consumer behavior course is; to be informed about factors affecting consumer behavior and decisions and about the consumer decision-making process.

Course Content

Contents of the course include definitions and general structure of consumer behavior, substructure of consumer behavior, marketing activities in terms of consumer behavior, market segmentation, buying behavior of consumers, improving productivity of intermediary firms, consumer perspective and viewpoints, consumer behavior from economic approaches, consumer psychology, socio-economic reasons effecting consumer behaviors, consumption requirement, consumers' share in the protection of consumers, modern approaches.

Name of Lecturer(s)
Assoc. Prof. Yelda Özlem KÖLGELİER
Learning Outcomes
1.Learning the relationship between marketing and consumer behavior
2.Being informed about the consumer decision-making process
3.Learning individual factors affecting consumer behavior
4.Learning social factors affecting consumer behavior
5.The digital revolution, consumer decision-making process and the effects on consumer behavior be knowledgeable
Recommended or Required Reading
1.Tüketici Davranışı Yavuz Odabaşı- Gülfidan Barış Mediacat Yayınları
2.Tüketim Kültürü Yetinen Toplumdan Tüketen Topluma Yavuz Odabaşı Aura Yayınları
Weekly Detailed Course Contents
Week 1 - Theoretical
Basic Concepts of Marketing 1
Week 2 - Theoretical
Basic Concepts of Marketing 2
Week 3 - Theoretical
Basic Concepts of Marketing 3
Week 4 - Theoretical
Introduction to Consumer Behavior
Week 5 - Theoretical
The Importance of Consumer Behavior in Marketing
Week 6 - Theoretical
Characteristics of Consumer Behavior
Week 7 - Theoretical
Interdisciplinary Approach to Consumer Behavior
Week 8 - Theoretical
Consumer Behavior and Marketing Strategy
Week 9 - Intermediate Exam
Midterm Exam
Week 10 - Theoretical
General evaluation
Week 11 - Theoretical
Psychological Effects
Week 12 - Theoretical
Socio-Cultural Impacts
Week 13 - Theoretical
Consumer Purchasing Process
Week 14 - Theoretical
Post-Purchase and Post-Purchase Behaviors
Week 15 - Theoretical
Summary
Week 16 - Final Exam
Final Exam (Final)
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%70
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory132365
Midterm Examination129130
Final Examination129130
TOTAL WORKLOAD (hours)125
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
PÇ-17
PÇ-18
PÇ-19
PÇ-20
PÇ-21
PÇ-22
PÇ-23
PÇ-24
PÇ-25
OÇ-1
5
4
4
3
4
4
3
4
3
3
2
2
2
5
2
4
3
2
3
4
3
5
3
OÇ-2
4
3
4
4
5
4
4
5
4
4
3
2
3
4
3
3
4
3
4
3
4
4
3
OÇ-3
4
3
4
3
4
3
4
5
4
4
3
3
3
4
2
3
3
4
3
3
3
4
2
OÇ-4
4
4
3
4
4
4
3
3
3
3
4
2
3
3
3
4
4
3
4
4
4
3
2
OÇ-5
5
4
5
4
4
3
4
4
4
5
4
3
4
3
3
4
4
4
3
3
4
4
4
Adnan Menderes University - Information Package / Course Catalogue
2026